Due to an ongoing issue with WhatsApp incoming messages, you will not get incoming messages from your customers. You can track the issue here: https://metastatus.com/whatsapp-business-api

We are not ignoring your messages on our support number! Unfortunately, this issue has impacted our support number too, and we are not receiving your messages either.

We are in touch with the Meta team and are constantly monitoring the situation.

Your messages will get delivered to us as soon as the issue is fixed and we will revert to you.

Apologies for the inconvenience!

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