Ongoing flow instances are essentially instances of a flow that are currently running and have customers at different stages of the flow, such as waiting for a message. Whenever you make changes to an ongoing flow, only customers who enter the flow after you publish the changes will receive the updated messages, while those who are already in the flow will continue to receive the old messages. This may cause confusion and inconsistency in the flow.

When to Clear All Ongoing Flows?

Knowing when to clear all the ongoing flow instances should be necessary to maintain the unity of the customer experience. A common situation for clearing all the ongoing flow instances will be when you want to make major changes to a live flow, like an abandoned cart or order confirmation flow.

For example, let's say you have an abandoned cart flow that sends a series of messages to customers who have added items to their cart but haven't completed their purchase. You notice that the messages are not getting a good response rate, and you want to change them to make them more engaging. If you make these changes to the flow while it is still ongoing, customers who have already received the old messages will not receive the updated ones, while new customers will receive the updated messages. In such a scenario, it is best to clear all ongoing flow instances and publish the updated flow for all customers.

Now that you understand what ongoing flows are and when to clear them, let's look at the steps involved in clearing all ongoing flows instances:

1. Go to AI & Automation and select Zoko flow.

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2. Click on the Published tab, locate the flow you want to clear, and click on it to open its details page.

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3. Go to Flow Stats section.

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4. In the Ongoing Instances section, click on the Clear All button. A confirmation message will pop up.

Click on Clear Flows to remove all ongoing instances of the flow.

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Keywords: Ongoing flow, Clear all flow, Instances, Running flow, zoko flow

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