How to Mark a Chat as Unread
Learn how to mark a chat as unread
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![to cut the form block](https://cdn.prod.website-files.com/62c7d8a855813a593f39ae0c/65841ad15e1ccb9abd61b981_download%20(1).png)
Another feature that helps follow up is the option to mark a chat as unread.
When a customer messages you and you are unable to respond to the chat, you can mark it as unread.
To mark a chat as Unread:
1. Hover on the chat, and click on the 3 dots.
![click on the 3 dots](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a234f39b4d0_62ac140663639bdfe0003e07_1.gif)
2. Click on "Mark as Unread".
![Mark as Unread](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a82ca39b4d2_62ac140663639b737f003dfe_2.gif)
3. Similarly, you can also mark a chat as unread from within the chat itself. Click on the three dots on the top right and select the "Mark as Unread".
![Mark as Unread](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813aa6bb39b4d1_62ac140663639b361e003e03_3.gif)
All chats that are marked as unread will have this orange dot.