How to Send a Quick Reply from the Chat Screen

Since a lot of the customers' queries are repetitive, we have a quick reply feature where you can save your answers to all such questions and save time by not typing them every single time you get the same question.

To send a quick reply during an interaction with a customer:

1. Click on this icon here and then click on Quick Reply.

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2. Here you can see the complete list of Quick Replies you have already created.

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3. Select the quick reply that you wish to send and then simply click the send button or press enter on the keyboard to send the message.

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Remember that you need to create Quick replies from Apps (https://app.live.zoko.io/apps) > Quick Reply(https://app.live.zoko.io/apps/quick_replies)  to find the quick reply in this list.

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