How to Send a Quick Reply from the Chat Screen
Learn how to send a quick reply
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![to cut the form block](https://cdn.prod.website-files.com/62c7d8a855813a593f39ae0c/65841ad15e1ccb9abd61b981_download%20(1).png)
Since a lot of the customers' queries are repetitive, we have a quick reply feature where you can save your answers to all such questions and save time by not typing them every single time you get the same question.
To send a quick reply during an interaction with a customer:
1. Click on this icon here and then click on Quick Reply.
![Quick Reply](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813aa20639b4d6_62ac140663639be96a003e13_1.gif)
2. Here you can see the complete list of Quick Replies you have already created.
![list of Quick Replies](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a322839b4d9_62ac140663639b0e75003e19_2.gif)
3. Select the quick reply that you wish to send and then simply click the send button or press enter on the keyboard to send the message.
![Select the quick reply](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a732239b4e1_62ac140663639b8430003e1a_3.gif)
Remember that you need to create Quick replies from Apps (https://app.live.zoko.io/apps) > Quick Reply(https://app.live.zoko.io/apps/quick_replies) to find the quick reply in this list.