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How to Retrieve Auto Closed Chats

Learn how to retrieve closed chats that are auto closed by rules.

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When chats are automatically closed, you can easily retrieve them using the search bar and reassign them to yourself, an agent, or your team. Here's how:

1. Go to the search bar.

2. Select the chat stage filter to open the dropdown menu, then click on Closed chat.

3. Closed chats will be visible here.

If you wish to reassign a closed chat, follow these additional steps:

4. Select the closed chat to open the options bar below.

5. Click on the Assign icon button to select the agent or team.

Keywords: Auto closed chats, inactivity, closed chats, search bar

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