How to Start a New Chat
Learn how to start a new chat.
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![to cut the form block](https://cdn.prod.website-files.com/62c7d8a855813a593f39ae0c/65841ad15e1ccb9abd61b981_download%20(1).png)
To start a chat with a new customer whose is not yet in your contact list, you will have to first save the contact details and then initiate a chat.
To do this:
1. Click on the Contact icon.
![contact icon](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a96a039b51b_62ac140663639b95af003ea5_1.gif)
2. Fill in the contact details of the customer.
![customer details form](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a5dbe39b51f_62ac140663639b3c95003ebe_2.png)
3. Click on Create and your contact is created.
![create button](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813aad5b39b51d_62ac140663639b8cf7003ea6_3.gif)
4. Now, click on Go to chat.
![go to chat](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a94ad39b51e_62ac140663639bd51b003e99_4.gif)
5. Click on Please select template in the reply box to select a template. Remember, you can only initiate a new chat with a pre-approved template. Refer to our article How to create a template to know more.
![select template](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a42ed39b520_62ac140663639b5316003eaa_5.gif)
6. Next, select one of the pre-approved templates from the list of available templates.
![pre-approved templates](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a858339b521_62ac140663639b48b8003ec2_6.gif)
7. Fill in the variables (if any) in your template and send it like this.
![fill variables](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a4fc339b522_62ac140663639b239d003eb6_7.gif)
Keywords: New customer, New chat, Sending template message