When managing chats across multiple agents, you may need to reassign open chats from one agent to another. This can be useful when an agent changes responsibilities, goes on leave, or leaves your organization. Reassigning their open chats ensures that another agent or team can continue handling them without any interruption.

To do this:

1. Go to All Chats.

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2. Apply the following filters:

• Chat Stage: Select Open Chat.
• Assigned Status: Select Assigned to Agent.
• Agent/Team: Select the agent whose open chats you want to reassign.

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3. Select the chats you want to reassign. You can select individual chats using the checkbox next to each chat, or select all chats by clicking the Select all checkbox.

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4. Once you have selected the chats, click the Assign icon in the bottom action bar, then select the agent or team you want to assign the chats to.

That's it! The selected open chats are now assigned to the new agent or team.

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Keywords: Bulk assign chats, Reassign multiple chats, Reassign chats, Reassign open chats, Chat history

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