Setting the Pre-Filled text in the Chat Widget
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If you have enable the WhatsApp widget from Zoko, you can customise the pre-filled message that appears when WhatsApp opens at the customer's end. In our case, we we have set this to, "Hello, I have a query about one of your products."
You can enable this if you want to include the current page URL in the pre-filled message if the message is not triggered from the homepage. This will help your team get a sense of which page on your website the customer has come from.
Always remember to hit the save click to chat button after making any changes or modifications.
Keywords: Pre-filled text, Chat widget.