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Setting the Pre-Filled text in the Chat Widget

Learn how to set the pre-filled text that appears on the chat widget.

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If you have enable the WhatsApp widget from Zoko, you can customise the pre-filled message that appears when WhatsApp opens at the customer's end. In our case, we we have set this to, "Hello, I have a query about one of your products."

customise the pre-filled message

You can enable this if you want to include the current page URL in the pre-filled message if the message is not triggered from the homepage. This will help your team get a sense of which page on your website the customer has come from.

 include the current page URL

Always remember to hit the save click to chat button after making any changes or modifications.

Keywords: Pre-filled text, Chat widget.

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