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How to Re-assign Chats from Chat Screen

Learn how to re-assign the chats

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The re-assign chat is very helpful if you want to assign the chat to another agent or team. To do this

1. Select the chat.

Select the chat

2. Click on this dropdown to get a list of all agents and teams

list of all agents

3. Select the agent or team to which you want to assign the chat and this particular chat will be re-assigned.

Select the agent or team

Keywords: Reassign chat, Reassign team.

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