The easiest way to edit the name of an existing contact would be to

1. Go to the chat of the contact whose name you want to edit.

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2. At the top right, click on the Profile tab and then click on the edit name button.

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3. Now type the new name and click save changes.

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Alternatively, you can also change the names from Organization settings to. This is more helpful if you wish to edit the name of a contact whose chat is not easily accessible and list view would help more. To do this:

1. Go to the menu on the top right and click on organization settings.

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2. Click on Contacts on the left. Here you can look for a contact based on name, date added or tags.

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3. Select the customer whose name you want to edit, click on the three-dot option and click on edit.

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4. Edit the name and click on the save changes button. The name will be changed.

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Keywords: Changes customer's name, Existing contact name.

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