How to Edit the Name of a Contact
The easiest way to edit the name of an existing contact would be to
1. Go to the chat of the contact whose name you want to edit.
2. At the top right, click on the Profile tab and then click on the edit name button.
3. Now type the new name and click save changes.
Alternatively, you can also change the names from Organization settings to. This is more helpful if you wish to edit the name of a contact whose chat is not easily accessible and list view would help more. To do this:
1. Go to the menu on the top right and click on organization settings.
2. Click on Contacts on the left. Here you can look for a contact based on name, date added or tags.
3. Select the customer whose name you want to edit, click on the three-dot option and click on edit.
4. Edit the name and click on the save changes button. The name will be changed.
Keywords: Changes customer's name, Existing contact name.