Channel ID - Difference Between PlatformSenderID and Phone
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In a message workflow, the "PlatformSenderId" and "Phone" fields can be used to identify the sender of a message and then route the message to the appropriate destination. They can also be used to trigger actions or perform other tasks in the workflow.
Understand the difference between
- PlatformSenderID: The "PlatformSenderId" is specific to the message that triggers the flow, and it is usually a string of letters and numbers that is unique to each user on the platform. It is used by the Zoko dashboard to identify the sender of a message, and it is typically not visible to the recipient of the message.
- Phone: The "Phone" field, on the other hand, represents the sender's phone number. This is usually a regular phone number in the format "+1234567890". If the sender sends a message on WhatsApp (Zoko dashboard), the "Phone" field will be used to identify the sender.
Keywords: Channel ID, Message, Workflow, tasks, FlowHippo.