Why are There Two Zoko charges on My Shopify Invoice?

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Zoko bills you through Shopify

When you install Zoko from the Shopify App Store, Shopify collects Zoko's fees and adds them to the invoice it sends you each month. That's why you won't get a separate invoice from Zoko.
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Page 1 Of Your Shopify Invoice

The first page shows totals. Subscription is your Shopify plan, which is Shopify's own fee. Apps is the total for every app installed on your store. Zoko is one of these apps, so both Zoko charges are included in the Apps total.

An example Shopify invoice, page 1. The Apps row is circled in orange and labelled Zoko is in here. The Subscription row is circled in black and labelled Your Shopify plan. — *Zoko's charges are inside the Apps total.*

Page 2: The Breakdown by App

The second page breaks the Apps total down, app by app. Here you'll find two lines named Zoko - WhatsApp Marketing API.

Page 2 of the example Shopify invoice. Under Apps, two lines called Zoko - WhatsApp Marketing API are circled: one for $79.99 and one for $4.19. — *The two Zoko line items.*

The first line: your monthly subscription

This is the fixed fee for your plan. Underneath, Shopify shows your plan name and the dates the fee covers, for example Plus: 2026-07-21 - 2026-08-20. The amount matches the price of your plan, shown above in the plans section.

Split screen. On the left, the Plus plan card with its $79.99 price circled. On the right, the Shopify invoice line for $79.99 circled and joined to the price by a straight line. — *The subscription line matches the price on your plan card.*

The second line: your usage fees

This line is labelled Usage fee. It covers conversations, calling, agents, Instagram, and any optional add-ons you choose, such as Zoko Flows and Zoko AI. The amount changes each month with your usage.

The usage section of the Plus plan card circled and joined by a line to the Shopify invoice line for $4.19, labelled Usage fees. — *The usage line covers everything in the usage section of your plan.*

What you won't see on your Shopify invoice

Your WhatsApp API charges. You pay those directly to WhatsApp, and WhatsApp invoices you for them. See finding your Meta invoices.

The WhatsApp rate card line on the plan card circled in black, with a note: not on your Shopify bill, paid directly to WhatsApp. — *WhatsApp's own charges are never on your Shopify invoice.*

‍Keywords: Shopify Billing, Zoko billing, Subscription, usage charges, Separate charges, Invoices

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