Understand the Order Delivered Flow
Understand the Playbook flow of order delivered and how to enable it in the FlowHippo.
WHY SHOULD YOU USE THIS FLOW?
The ordered delivered message is a great chance to thank your customer for placing an order. Best brands also use this message to ensure that there is no ambiguity about whether an order has been delivered or not. That way, if there are any problems and the customer doesn’t get the item, they will know immediately and be able to resolve it. Additionally,
→ It helps to reduce confusion: Order delivered messages can help to clarify any confusion the customer may have about the status of their order, such as when it was delivered and if there were any issues with the delivery. For customers who live in apartments with a doorman or bellman, it serves as a reminder to pick up the order at a convenient time.
→ It builds trust: By sending order delivered messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty.
→ It can help to reduce customer service inquiries: Order delivered messages can provide customers with all of the information they need about the status of their order, which can help to reduce the number of customer service inquiries the merchant receives.
→ It can help to improve the customer experience: Order delivered messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.
→ It can help to manage customer expectations: Order delivered messages can help to manage customer expectations by letting them know that their order has been delivered and what to do if there are any issues. This can help to prevent disappointment and improve the overall customer experience.
The ordered delivered message is a great chance to thank your customer for placing an order. Best brands also use this message to ensure that there is no ambiguity about whether an order has been delivered or not. That way, if there are any problems and the customer doesn’t get the item, they will know immediately and be able to resolve it.
BENEFITS OF THIS FLOW
The order delivered flow has five main benefits:
1. Improves the customer experience
2. Reduces customer inquiries
3. Increases trust in your brand
4. Saves time and resources
5. Enhances operational efficiency.
HOW DOES THIS FLOW WORK
- The flow is triggered when the shipment status of an order is marked as "Delivered" in your store backend.
- If the status is "Delivered," the flow pulls the details of the order and checks if a tag called "Delivery message sent" exists.
- If the tag does not exist, the flow adds the tag “Delivery message sent” to your store.
- The flow then sends an automated delivered message to the customer, letting them know that their order has been delivered.
HOW TO ENABLE THE FLOW
To enable the order delivered flow, you need to follow these steps:
1. Log in to your FlowHippo Account.
2. Go to Playbooks, search for "Delivered" and click on "Order Delivered".
3. Click "Use this Playbook".
4. Click "Publish" to make the flow live.
Note: If you wish to customize the flow, click "Edit Flow" to modify it to your needs.
That's it! You've successfully enabled the order delivered flow.
Keywords: Order delivered, FlowHippo flows, Send notifications, Shipment status, Delivered.