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Understand the Order Cancellation Flow

Understand the Playbook flow of order cancellation and how to enable it in the FlowHippo.

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Transcript

In this article, we cover the four parts of the Order Cancellation flow that will help you better understand:

WHY SHOULD YOU USE THIS FLOW?

BENEFITS OF THIS FLOW

HOW DOES THIS FLOW WORK

HOW TO ENABLE THE FLOW

WHY SHOULD YOU USE THIS FLOW?

Order cancellation flow is a great way to provide a positive customer experience. By offering the ability to cancel an order, customers will be more likely to return to your store in the future, as they will have confidence that they can easily adjust their orders if necessary. Additionally,

→ It builds trust: By sending order cancelled messages, ecommerce merchants can demonstrate that they are reliable and trustworthy, which can help to build customer loyalty.

→ It can help to reduce customer service inquiries: Order cancelled messages can provide customers with all of the information they need about the status of their order, which can help to reduce the number of customer service inquiries the merchant receives.

→ It can help to improve the customer experience: Order cancelled messages can help to make the purchasing process more convenient for customers, which can improve their overall experience with the merchant.

→ It can help to manage customer expectations: Order cancelled messages can help to manage customer expectations by letting them know that their order has been cancelled and what their options are. This can help to prevent disappointment and improve the overall customer experience.

BENEFITS OF THIS FLOW

The order cancellation flow has several benefits:

  • Improved customer experience
  • Increased efficiency
  • Reduced errors
  • Increased trust
  • Save time and money

HOW DOES THIS FLOW WORK

  • The customer places an cancellation order on your Store.
  • You process the order and update its shipment status to "Cancelled" on your store backend.
  • The order cancellation flow automatically triggers and sends a cancellation message to the customer.

HOW TO ENABLE THE FLOW

To enable the order cancellation flow, you need to follow these steps:

1. Log in to your FlowHippo Account.

2. Go to Playbooks, search for "Cancellation" and click on "Order Cancellation".

3. Click on "Use this Playbook".

4. Click "Publish" to make the flow live.

Note: If you wish to customize the flow, click "Edit Flow" to modify it to your needs.

That's it! You've successfully enabled the order cancellation flow.

Keywords: Cancel order, Automated cancel, Send notifications, FlowHippo flows.

Understand the Order Cancellation Flow

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