How to Exclude Recipients of a Previously Sent Broadcast from a New Broadcast
Learn how to exclude recipients of a previously sent broadcast from a new broadcast.
Sending broadcasts to recipients is an effective way to share your product information. However, what if you need to send a new broadcast while excluding those who have already received your previous message from a specific broadcast? Our platform simplifies this process through the use of segments. In this guide, we'll take you through the easy steps to create a segment and exclude recipients from your previous broadcast.
Before you start, recall the name of the broadcast you previously sent. This will be crucial for creating a segment. In our case, we noted Shiprocker_dec_29.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a65525387d6f72deafbd75_0.gif)
Step 1: Create a Segment
1. Go to the Apps.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a655b18f5c6eac623fceda_1.gif)
2. Under Marketing categories, select Segments and click on New Segment.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a655bda3e1b765084aaa3a_2.gif)
3. Assign a name to your segment for easy identification on the broadcast screen. In our case, we add the name as Campaign29dec.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a655c73d9dcb5036818a0d_3.gif)
4. Click on Add Criteria and choose Broadcast Properties.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a655d0f4e9029ad29a94f0_4.gif)
5. From the dropdown menu, select the broadcast name you remembered earlier.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a655db90ee5d7916bf368a_5.gif)
6. Click on the + option and choose the criteria as “Broadcast Received” “is” “True”.
Pro Tips: You can also create segments based on other criteria such as Seen or Responded according to your requirements.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a655ecfa9a5f9b23f96397_6.gif)
7. Click on save Segment and you will be able to see the total number of recipients under lists.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a6562a0c165c192c7f546b_7.gif)
Step 2: Exclude Recipients in your New Broadcast
1. Go back to the Broadcast section and create a new broadcast.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a6565b84044e7a7c860907_1.1.gif)
2. Choose the Template and click on Add Recipients.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a656654c62ebca9344bf6a_1.2.gif)
3. In the Do not send to field, add the segment recipients you created by clicking on the + icon, click on Segments, search the segment recipients name, and then click on it.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a65670e932054adfc5bf8b_1.3.gif)
4. In the Send to field, add the recipients for your new broadcast and then hit the send now or schedule it.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/65a65679e0e919d7d7cf683b_1.4.gif)
That's it! Following these steps ensures your new broadcast targets only those who haven't received your previous message.
Keywords: Exclude Recipients, Broadcast, Segments, Sent broadcast