Quick Replies help you respond to customers faster by saving repetitive messages. Instead of typing the same response every time, you can insert a pre-written message and reply instantly with just a few clicks.

To do this:

1. Go to All Features.

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2. Select Quick Replies.

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3. Click on New Quick Reply.

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4. Type the Short Code and Keywords.

- Short Code: A unique shortcut (e.g., shipping) that you can type in chat to quickly insert the saved message.
- Keywords: Search terms (e.g., delivery, tracking) that help you easily find this quick reply later.

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5. Choose who the quick reply is available to:

- All: All agents can see and use this quick reply.
- Teams: Only selected teams can see and use this quick reply.
- Creator: Only the creator can see and use this quick reply.

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6. Type the message in the Body Text.

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7. You can also add emojis and attachments if needed.

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8. Click Save Changes.

Your quick reply is now saved.

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Manage Quick Replies

- You can view all saved quick replies here.

- You can see three dots next to each quick reply. Click on them and choose Edit or Delete.

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Use a Quick Reply in Chat

- Click on the Quick Reply icon.

- Search using the short code.

- Select the quick reply and hit Enter to send.

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Keywords: Quick reply, Saved replies, Create quick reply, Quick reply setup, Predefined messages, Auto replies.

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