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How to Set Up “Collect Reviews Via WhatsApp” Flow

Understand the Playbook flow of “Collect Reviews via WhatsApp” flow and how to enable it in FlowHippo.

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Maximizing revenue from existing customers is crucial for business success. One effective strategy to achieve this is by implementing a “Collect Reviews via WhatsApp” workflow. By leveraging the popularity and convenience of WhatsApp, you can encourage customers to leave reviews for products or services they have previously purchased, enhancing your brand reputation and driving additional sales. In this article, we cover the four parts of the upsell products flow that will help you better understand:


Why Should You Use This Flow?

Great reviews create trust around the brand and its products and hence impacts the conversion directly. 

→ Collect 500% more reviews, when compared to email, with WhatsApp

→ Improve your website’s conversion rates by as much as 44%! 

→ Just one review can boost conversions by 10 percent

→ At 200 reviews, conversions rate could rise by a shocking 44 percent

Benefits of this Flow

→ Automated Review Collection: The WhatsApp workflow described automates the process of triggering, collecting, and saving reviews from your customers. This saves you time and effort by eliminating the need for manual review collection and organization.

→ Shopify Integration: The collected reviews are stored in Shopify's recommended format, ensuring compatibility with the Shopify platform. This compatibility makes it seamless to import and display the reviews on your website using the free Shopify Reviews App (available at https://apps.shopify.com/product-reviews).

How Does This Flow Work

→ Trigger: The flow begins when a new order is fulfilled in your Shopify store, ensuring that the review collection process starts after successful delivery.

→ Wait: Set a customized wait time based on your maximum delivery duration to allow customers to receive their orders before requesting reviews.

→ Branch: Check for valid and non-empty phone numbers among the root, shipping, and billing phone number fields. The branch with the first valid phone number will be executed.

  • Message: Send a WhatsApp message to the customer's phone number, asking if they would be interested in giving a review.
  • Wait for Response: Allow a specific time for the customer to respond.
  • Send Message with Ratings: Send a WhatsApp message with a list of ratings from 1 to 5 stars, requesting the customer to choose their rating.

→ Send Review Request: Follow up with a WhatsApp message explicitly asking the customer for a review.

  • Wait for Response: Allow a specific time for the customer to respond.

→ Loop: Retrieve product details related to the customer's order.

  • Condition: Check if the customer's review is provided in the caption of an image they send. Use the caption as the review if present (true condition), otherwise consider the review as only text (false condition).
  • Saved Data: Save and display the collected data, including the review and relevant product details, in the flow's "Saved Data" tab for future reference.

How to Enable the Flow

To enable the collect reviews via whatsapp flow, you need to follow these steps:

1. Login to your FlowHippo Account.

2. Go to Playbooks, search for “Reviews” and click on “Collect Reviews via WhatsApp

3. Click on “Use this Playbook”.

4. Click "Publish" to make the flow live.

Note: If you wish to customize the flow, click "Edit Flow" to modify it to your needs.

That’s it! You’ve successfully enabled the “Collect Reviews via WhatsApp” flow.

Once you have enabled and collected reviews using this workflow, you can access the collected data within the flow overview under "Saved Data."  Learn How to Import Reviews to your Shopify Store

Keywords: Collect reviews, Send notifications, Import reviews, Export reviews, FlowHippo

How to Set Up “Collect Reviews Via WhatsApp” Flow

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