Exploring:
Getting Started
Tap here to view all topics

How to Enable Click to Chat Widget

Learn how to enable the widget that will appear on your website.

Chat icon
Transcript

Zoko has a click to chat button feature that allows your target audience to contact you via Whatsapp, Instagram, or Facebook. When users click on the widget, a window opens and the customer can select the available channels to connect with you.

To do this:

1. Go to Apps on the top bar.

Apps on the top bar.

2. Select a Click to Chat Button.

Click to Chat Button

3. You can see 3 type of chat buttons options, the differences between these options:

- Default Icon: It means that only the default zoko logo is shown.

- Human Avatars: It means that 1 to 10 carefully chosen friendly faces will be shown at random.

- Upload your own: It means that you can upload your own or any custom logo.

(The recommended dimension for the logo is 112 x 112px in JPEG format.)

You can select any one of these button designs. (In our case, we selected “Upload your own”)

3 type of chat buttons options

You can download the default whatsapp icon by clicking this link and using it to upload your own widget: ( https://cdn.live.zoko.io/store/customers/87783782-2e47-4f4c-83b4-3e11ffc6165b-zo-ko-Official+WhatsApp+Icon.svg )

4. You can also change the background color by clicking on the color dot icon. You also have color details options such as HEX, R G B, and H S L that can be edited.

Pro tip: You can see the sample background design on the right side.

background color

5. Select the channel you want to add onto the widget. (In our case, we selected all the options.)

Select the channel

6. You can customize the display text that appears on your website.

customize the display text

7. You can write a pre-filled message here. Refer to our article Setting the prefilled text in the chat widget.

Note: Prefilled messages are supported only for whatsapp.

pre-filled message

8. You can also manage the position of the chat widget for web and mobile:

- You can enable or disable the widget by clicking on toggle vector.

chat widget

- You can also change the widget position, which will appear on your website, by clicking on the dropdown menu and selecting bottom left or right.

widget position

- You can change the margin bottom size where the widget appears on your website.

margin bottom size

9. Next, click on Save click to chat button.

Save click to chat button

Always remember to hit the save click to chat button after making any changes or modifications.

Keywords: Whatsapp widget, Button widget, Pre-filled message, Whatsapp icon, Click to chat widget.

How to Enable Click to Chat Widget

Still need help?

Could not find what you are looking for? Reach out to us and we will do our best to help you.
Contact support