A primer on WhatsApp Templates
An introduction to WhatsApp templates and how these can be used effectively.
What are Template Messages
To initiate a chat with customers OR to message customers outside the 24-hour customer service window, businesses would need to use a Template Message.
Template messages are standard reusable messages that have one or more variables and can be
- sent to customers outside the 24 hour window
- used to send transactional updates or marketing messages
- used to start a new conversation with customers.
To use a template message, you need to get the template pre-approved by WhatsApp. While sending a template for review, you need to ensure that the purpose of the template is very clear
You can also add media, quick response buttons and CTA buttons in a template. To understand this better, read the article on examples of templates by clicking here.