Zoko has an auto distribution feature that will allow you to automatically distribute the incoming chats that land in the queue to the right agents/teams.

To do this:

1. Go to Apps on the top bar.

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2. Click on Rules.

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3. Select Auto distribute rules on the left.

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4. Next, choose the agents/teams.

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5. Add the maximum number of chats per agent or team. In our case, we add the number of chats as 5.

Note: You can add an unlimited number of chats per agent or team.

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6. By clicking on dropdown menu to select the right agents/teams that you want to automatically distribute the chats.

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7. Click on Save.

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8. Lastly, you can enable or disable the auto-distribution rules by clicking the toggle vector at the top.

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Note: Priority Rules, like the name indicates, will be given first priority. The system will trigger any applicable priority rule first before Auto Distribute rules are applied.

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Keywords: Auto assign chat, Auto distribute rule, Incoming chat, Chat routing.

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