Read This Before you Activate Your Number on the WhatsApp API

Read carefully

If you are about to activate your number on the WhatsApp API, we want to make sure you're aware of these crucial aspects of upgrading/setting up your number on the WhatsApp API and doing business with Zoko. Take the time to thoroughly review and comprehend the following. It is imperative that you do this so that you may save yourself regret at a later date if the explicitly stated outcomes occur.

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Understand how Zoko subscription fees are charged

- Zoko subscription fees are charged monthly based on the plan you choose. The subscription fee is charged even if you don't send any WhatsApp messages during the month.

- Your subscription starts after the 7-day free trial ends.

- For Shopify stores, Zoko subscription billing is managed through Shopify. The subscription charge appears on your Shopify invoice according to your Shopify billing cycle.

- Usage charges are separate from your subscription fee. Depending on your usage, you may also be charged for WhatsApp conversations, fair usage, additional channels, agents, AI, or other add-ons.

- You can cancel your Zoko subscription at any time. Cancelling your subscription is separate from deleting your WhatsApp API account or migrating your number to another provider.

Think of the Zoko subscription as your monthly platform fee. You pay for the plan you’re subscribed to, while usage-based charges are calculated separately based on what you use.

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You will lose your chat history and contacts

Phone numbers already active on WhatsApp Consumer app or WhatsApp business app cannot be activated on the API. You will have to permanently delete your WhatsApp app or WhatsApp business app account before you activate the same number on the API. Once deleted, you will permanently lose all your chat and contact history on that number.

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Only activate numbers that you own or are authorized to activate

Do not activate someone else's number or numbers that you are not authorized to activate.

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The 24-hour messaging window

Once you activate a number on the API, you cannot simply message any number at will. You can only respond to incoming messages within 24 hours of the message. Read more about it in this article - https://www.zoko.io/learning-micro-lessons/24-hours-window-in-chat .

For messaging customers beyond the 24-hour window you will need to use WhatsApp templates.

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Zoko's Terms and Conditions

Read and Understand Zoko's Terms and Conditions listed here - https://www.zoko.io/legal

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