Zoko allows you to search for any chat that has ever taken place in your account. You can simply find the chat by using different filters. Once you have found a chat, you can easily assign it to your agent/team.

To do this:

1. Go to Search on the top or use the shortcut key on your keyboard CTRL+K (Windows) or CMD+K (Mac) to open the search bar.

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2. You can type in search bar to find based on Chats or Messages.

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3. You can also see the total number of Chats and Messages here.

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4. There are various filters available in chats and messages that will help you narrow down your search.

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5. You can remove filters in search by clicking on Clear filters.

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6. You can select all the chats by clicking on the Select All option.

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7. You can also select multiple chats:

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8. By selecting any chat, you will be able to see the options in the footer, such as assign the chat to an agent/team, mark the chat as read or unread, or close the chat.

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Keywords: Chat search results, Search messages.

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