How to Find the Reason your Broadcasts are Failing?
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To find the failure reason for the broadcasted messages.
Follow this:
1. Go to Apps.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/64e4971de0188b245ddada7e_1.gif)
2. Select Broadcast.
![](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/64e4a7aaedf60ae33fd13237_4.gif)
3. Scroll down, and you can see the lists of the broadcasts here.
![broadcasts list](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a6ed239b41b_62ac140663639b6f10003ebd_3.gif)
4. Click on the broadcast file.
![broadcast file](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813af68a39b419_62ac140663639b8873003eca_4.gif)
5. Select the Failed option.
![Failed option](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a657639b41a_62ac140663639b03b3003eab_5.gif)
6. You can see the lists of failed broadcasts here and hover the cursor over the “i” icon to know the reason for the failure.
![failed broadcasts](https://cdn.prod.website-files.com/62c7d8a855813a2bbe39ae10/62c7d8a855813a3ecb39b41c_62ac140663639bee99003ecf_6.gif)
To see the most common reasons why messages fail refer to our article: Top reasons why broadcasts fail?
Keywords: Format error, Invalid format, Invalid request error, No valid contact, Media format unsupported.