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How to Find the Reason your Broadcasts are Failing?

To find the failure reason for the broadcasted messages.

Follow this:

1. Go to the Apps at the top.

Go to the Apps at the top

2. Select the Broadcast.

choose the broadcast

3. Scroll down, and you can see the lists of the broadcasts here.

broadcasts list

4. Click on the broadcast file.

broadcast file

5. Select the Failed option.

Failed option

6. You can see the lists of failed broadcasts here and hover the cursor over the “i icon to know the reason for the failure.

failed broadcasts

To see the most common reasons why messages fail refer to our article: Top reasons why broadcasts fail?

Keywords: Format error, Invalid format, Invalid request error, No valid contact, Media format unsupported.

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