WhatsApp Templates
Tap here to view all topics

How to Provide Sample Media in Creating Template for Review

Understanding how you can provide sample media for the Template approval.

Share on WhatsApp

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
to cut the form block

During template creation, you can provide sample media for the template. This will help the reviewer to understand the template message better.

To do this:

1. Click on Upload Image/Video/Doc to select the file and add the sample.

Note: The media template has a size restriction. If you submit a  file with size greater than the size limit, the media template will get rejected by WhatsApp. Refer to our article on What is the maximum size limit on the whatsapp API.

how to upload image

2. You will be able to see the sample media template on the left side.

sample media preview

3. The final step is to submit the template by clicking on Send for review.

send for review button

Note: Whatsapp usually takes upto 24-48 hours to review and approve the template. Keep an eye on template reviews on the dashboard. Refer to our article on how long it will take to approve the template (hyperlink).

In case, your templates are being rejected repeatedly or are stuck in the pending status, please contact us at contact@zoko.io or wa.me/917306017571.  We will be happy to assist you. You can also refer to our article on how to check reasons for rejections.

Keywords: Sample media, Media size, New template.

Email icon

Still need help?

Could not find what you are looking for? Reach out to us and we will do our best to help you.
WhatsApp Us Now