For Shopify merchants, WhatsApp is no longer just a place to answer customer questions. It often carries the pressure of sales, COD confirmations, cart recovery, delivery updates, and repeat orders. As those workflows grow, every plan limit, message charge, agent seat, and automation cost starts to affect margins. That is why Gallabox pricing matters for stores comparing WhatsApp tools before committing to one platform.

Gallabox positions itself as an AI sales copilot for smarter conversations and higher conversions. This guide breaks down its plans, add-ons, and real cost factors for Shopify-led teams. You will see where Gallabox may make sense and where the fine print deserves attention. In the process, you'll learn what to check before choosing it for WhatsApp-based sales, support, automation, and customer engagement.

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Quick Takeaways

• Gallabox pricing has two main parts: the subscription plan and separate charges for WhatsApp template messages.
• Growth starts at ₹2,399/month, Scale at ₹5,599/month, and Pro at ₹13,599/month on an annual billing plan.
• Shopify merchants should add the $5/month Shopify add-on when estimating cart recovery, notifications, and support costs.
• Extra users cost ₹1,000/month, extra channels cost ₹1,200/month, and dedicated account manager support costs ₹15,000/month.
• Gallabox can work well if your team wants no-code WhatsApp automation, broadcasts, shared inbox, chatbots, and detailed dashboards in one place.
• It may fall short when you need core workflows without upgrade pressure, such as AI chatbots, advanced APIs, onboarding, or access for larger teams.

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Gallabox Pricing Tiers: Inclusions, Exclusions, and Who Each Plan Suits Best

Gallabox pricing has two main parts: the platform subscription and WhatsApp message charges. The subscription gives you access to Gallabox’s inbox, chatbots, broadcasts, automation, and team features. WhatsApp charges depend on the message category, recipient country, and volume.

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Gallabox Plans at a Glance

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1. Growth Plan

The Growth plan costs ₹2,399/month on a yearly billing cycle. It is built for teams that want to start with WhatsApp chatbots, broadcasts, a shared inbox, and basic automation. Gallabox also includes Shopify as a connector in its chatbot builder and supports WhatsApp catalogs.

The main limitation is that Growth supports only 3 users, which can become tight once sales, support, and operations teams all handle WhatsApp conversations. The plan also gives access to basic connectors and a basic messaging API.

Why it matters for Shopify merchants: Growth can work for smaller stores testing WhatsApp as a sales and support channel. But it may not be enough if your team needs more users, multiple WhatsApp numbers, advanced APIs, or deeper automation.

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2. Scale Plan

At ₹5,599/month, the Scale plan includes everything in Growth, plus stronger automation and team features. Gallabox positions this plan for companies that need advanced WhatsApp automation, drip campaigns, WhatsApp-native payments, webhooks, broadcast template API capabilities, custom roles, multiple WhatsApp numbers, and team management.

For Shopify stores, Scale makes more sense when WhatsApp is already part of sales, support, and customer follow-up. A store running planned campaigns, payment reminders, abandoned-cart nudges, and segmented customer messages may need the extra automation and API access this plan offers.

Takeaway: Scale looks like the practical middle tier for Shopify merchants that have moved beyond basic inbox replies. However, the cost can rise if your team needs more users or more WhatsApp Business API numbers.

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3. Pro Plan

At ₹13,599/month, the Pro plan includes everything in Scale and adds AI-powered chatbots, dynamic forms, enterprise-grade security, IP restrictions, number masking, custom integrations, and AI solution engineer support. For Shopify merchants, Pro makes sense only when WhatsApp has become a high-volume channel for sales and support.

How it stands: The jump from Scale to Pro is significant, so smaller teams may end up paying for enterprise-style features before they need them. The 5% discount on template message charges helps, but it may not offset the higher subscription cost unless your message volume is really high.

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Gallabox Add-Ons and Hidden Cost Factors to Check

Gallabox pricing does not end with the plan fee. You should also factor in Shopify access, additional users, extra WhatsApp numbers, message charges, and support costs when estimating the actual monthly bill.

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1. Shopify Add-On Cost

Gallabox lists Shopify as a paid add-on at $5/month for supporting WhatsApp notifications for sales, cart recovery, and customer support. For Shopify merchants, this cost should be counted from day one. If your main goal is WhatsApp-led selling, cart recovery, or order communication, this is not optional in practice.

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2. Additional Users and Team Costs

Gallabox charges ₹1,000 per additional user per month. This add-on applies only to the Scale and Pro plans. This matters when marketing, support, and operations teams all need WhatsApp access. Growth supports up to 3 users, so a busy Shopify store may need to upgrade before adding more team members. Once your team grows, seat costs can quickly change the pricing picture.

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3. Additional WhatsApp Channels and Numbers

Gallabox charges ₹1,200/month for additional channels. This lets you connect multiple WhatsApp Business API numbers for different user cohorts. This can help brands manage separate regions, stores, teams, or customer segments. But each extra number adds to the monthly cost.

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4. Automation, AI, API, and Custom Integration Limits

Gallabox features vary sharply by plan. So, for Shopify merchants, the issue is not only whether Gallabox has the feature. It is more about whether the feature is available in the plan that your store can afford.

Before choosing a plan, ask:

• Do you need drip campaigns for follow-ups?
• Are the Broadcast API and Template API required?
• Do you need webhooks for store events?
• Are AI chatbots included or only on Pro?
• Do you need custom roles or multiple numbers?

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5. Template Message Charges

Like most BSPs, Gallabox charges separately for WhatsApp template messages, but its India rates appear marked up over the official WhatsApp rates.

For India, the difference looks like this:

Insight: This markup can add up fast for Shopify merchants running high-volume WhatsApp campaigns. So, before choosing a plan, calculate the expected message volume by category and compare Gallabox’s rates with WhatsApp's official pricing for your target markets.

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6. Dedicated Account Manager Cost

Gallabox lists a dedicated account manager add-on at ₹15,000/month. It is meant for premium support across daily operations. However, for small Shopify stores, it can be a major extra cost. Before adding it, ask the following:

• What expected response times are
• What onboarding help is available
• Whether escalation support is included
• Whether any support is already included in your plan.

Also Read: How to Get the Best WhatsApp API Pricing

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Gallabox Pricing: Total Cost Breakdown With Illustrative Shopify Examples

The plan fee may seem predictable, but the final bill can add up quickly once you factor in WhatsApp message charges, Shopify add-ons, extra users, extra channels, and premium support. The examples below use Gallabox’s INR message rates for India, UAE, and Brazil to show how costs can scale across different Shopify store sizes.

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Scenario 1: Growing D2C Brand Running Regular Campaigns

This example fits a growing Shopify brand using WhatsApp for broadcasts, cart recovery, COD checks, product recommendations, order alerts, and support replies.

Business profile

• Customer database: 75,000 customers
• Market: India only
• Team size: 10 customer-facing team members
• Gallabox plan: Scale at ₹5,599/month
• Extra users: 4 extra users at ₹1,000/month each
• Extra WhatsApp channels: 1 extra channel at ₹1,200/month

Monthly Message Cost

Add-On Cost

Note: The dollar-to-rupee rate fluctuates, hence the Shopify add-on price may vary in INR.

Real Monthly Cost = Scale plan (₹5,599) + Message charges (₹78,810.90) + Add-ons (₹5,678) = ₹90,087.90

That is around 16x the base Scale subscription before GST. The biggest cost driver here is not the plan itself but the volume of marketing messages.

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Scenario 2: Large Multi-Region Shopify Brand

This example fits a large-scale Shopify brand selling across India, the UAE, and Brazil. WhatsApp is used for extensive product campaigns, order updates, payment reminders, abandoned-cart nudges, and priority customer support.

Business profile

• Customer database: 150,000 customers
• Markets: India (70%), the UAE (20%), and Brazil (10%)
• Team size: 15 customer-facing team members
• Gallabox plan: Pro at ₹13,599/month
• Extra users: 6 extra users at ₹1,000/month each
• Extra WhatsApp channels: 3 extra channels at ₹1,200/month each
• Dedicated account manager: ₹15,000/month

Monthly Message Cost

This example assumes the same 70:20:10 market split across marketing, utility, and authentication messages. The country-specific rates below come from Gallabox’s per-message pricing table for India, the UAE, and Brazil.

Add-On Cost

Real Monthly Cost = Pro plan (₹13,599) + Message charges (₹2,31,248.80) + Add-ons (₹25,078) = ₹2,69,925

That is nearly 20x the base Pro subscription before GST. The main cost driver here is the mix of marketing messages and higher international message rates in the UAE and Brazil.

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Where Gallabox May Be a Good Choice

Gallabox can make sense for Shopify merchants if:

• You want simple WhatsApp automation without heavy setup: Gallabox offers no-code chatbots, drag-and-drop workflows, auto-replies, and campaign builders. This can help small teams manage product questions, lead capture, and basic order-related conversations without technical work.
• You need broadcasts, inbox, and chatbot support in one place: Gallabox brings WhatsApp broadcasts, team inbox, chatbots, and automation into one platform.
• You care about detailed dashboards: Gallabox’s Growth and Scale plans include analytics dashboards. If your team wants to track campaign and conversation performance closely, this can be useful during daily sales and support work.
• You need broad integrations: Gallabox connects with tools such as Razorpay, HubSpot, Zapier, Zoho CRM, Google Sheets, LeadSquared, and more. This can help teams that already use several tools across payments, CRM, lead capture, and customer follow-ups.

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Where Gallabox Can Fall Short for Shopify-Led WhatsApp Growth

Gallabox can be useful for WhatsApp automation, but Shopify merchants should carefully review plan limits, add-ons, and upgrade triggers before choosing it. It may not fit your plans due to the following factors:

• AI chatbot access sits behind the Pro plan: Gallabox includes AI rewrite in Scale, but AI-powered chatbots appear under Pro. If your Shopify store wants AI-led product guidance, lead qualification, or support automation, the Pro plan may become the practical starting point.
• Security and custom controls are at the highest tier: Pro includes enterprise-grade security, IP restrictions, number masking, custom integrations, and AI solution engineer support. These can matter for larger teams, but smaller Shopify stores may not want to move to the highest plan just for stricter access or custom setup needs.
• Growth does not include onboarding support: Gallabox highlights free onboarding support under Scale. Smaller teams on Growth need to handle setup more independently, which can matter if they are new to WhatsApp automation.
• Pro does not increase the number of included users over Scale: Scale includes 6 users, and Pro includes 6 users as well. So, even with the higher Pro subscription, you don't get a larger team allowance.

Also Read: Top 10 Gallabox Alternatives for WhatsApp Business Platform in 2025

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Gallabox vs Zoko: Which Gives Better Value for Shopify Stores?

While Zoko is a strong alternative to Gallabox, Shopify merchants should not compare the two tools solely by their entry-level plan prices. The better question is: which platform gives you the WhatsApp workflows your store needs without pushing core selling, automation, API, or team features into extra costs too early?

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Gallabox vs Zoko Pricing and Value Comparison

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Where Zoko Delivers More Value Even at a Higher Subscription Price

Zoko’s base subscription may cost more than Gallabox’s entry plan. But the value changes when WhatsApp becomes a sales channel for your Shopify store, not only a chatbot or campaign tool. Here's how:

• You want WhatsApp to support the full buying funnel: Zoko includes WhatsApp Bulk Broadcast, WhatsApp Catalog, customer tags and segments, CTWA Ads, quick replies, detailed analytics, API, and webhooks across plans. This helps you connect product discovery, customer replies, and follow-up actions within WhatsApp without having to jump between plan tiers to access specific features.
• You want automation tied to store outcomes: Zoko’s free essential Flows are built around practical e-commerce tasks, including abandoned checkout recovery, review collection, COD order confirmation, COD-to-prepaid, reorder reminders, product upsells, and order notifications.
• You need API and webhooks without early-upgrade pressure: Gallabox places webhooks, Broadcast API, and Template API in Scale. Zoko lists API and webhooks across its plans, which can help stores that need automation tied to Shopify events earlier in their growth journey.
• You want clearer workflow-level pricing: Zoko separates plans, WhatsApp platform fees, no-markup conversation allowances, agents, Flows, and AI add-ons. That helps you compare the cost of running sales workflows.

Start your 7-day free trial with Zoko. See for yourself how it helps your Shopify team turn WhatsApp conversations into orders, faster replies, and smoother customer follow-ups.

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FAQs

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1. Does Gallabox offer a free trial?

Yes. Gallabox offers a 7-day free trial. This can help you test the interface, inbox, chatbot setup, and campaign flow before moving to a paid plan.

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2. Is Gallabox suitable for non-technical Shopify teams?

Gallabox can work for non-technical teams because it describes itself as a no-code conversational commerce platform. Teams can use ready workflows, chatbots, and WhatsApp automation without building everything from scratch, but they should still review plan limits before choosing a tier.

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3. Is Gallabox billing prepaid or postpaid?

Gallabox uses message credits to send WhatsApp messages. These are prepaid funds, and you need enough balance to keep sending paid messages. If the balance runs out, outgoing messages may stop until more credits are added.

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4. How can Shopify merchants estimate Gallabox WhatsApp API pricing?

Gallabox offers a WhatsApp Business API pricing calculator to estimate message costs by country and category. Use it with expected campaign volume, customer location, and message category before choosing a plan.