About Care n Cure
Care n Cure began in 2000 with the opening of Corniche Pharmacy in Doha. It has since grown into a group with operations in Qatar, Saudi Arabia, the UAE, Oman and India, covering community pharmacy, pharmaceutical wholesale, personal care, beauty, supplements and more.
The challenge
Reviews are one of the strongest ways to win on Google, and more reviews means better visibility and more trust. Care n Cure had been asking for reviews by email, but it was not delivering enough of them. The team wanted to use WhatsApp to scale and automate review collection.
How Zoko helped
Care n Cure set up Zoko's WhatsApp review flow. After a purchase, customers are automatically asked to rate and review on WhatsApp, where messages are typically opened within minutes. Customers can even attach photos. The flow then publishes reviews to the pharmacy's Google listing, so the whole process runs without manual effort.
Our customers are at the heart of everything we do, and Zoko has helped us connect with them in a more meaningful way. With the ability to automatically ask for and respond to reviews, we can show our customers that their opinions matter and that we're listening. The integration even allows customers to upload photos with their reviews, making our product pages feel more authentic and trustworthy. Zoko has truly enhanced the customer experience, making it easier for us to maintain strong relationships with those who shop with us.
Shan Abdul Salam, eCommerce and Growth Consultant, Care n Cure
The results
- 5,003 reviews collected automatically in 12 months
- Nearly 5 times more reviews than the previous email process
- 39% higher average star ratings across products
- Ranked #1 in Qatar for its target keywords
