Fair Use Pricing
with no markup on Meta Fees!

Question 1

Do you charge anything for access to WhatsApp Business API?

Answer

No. Its absolutely FREE! Zoko does not charge for access to WhatsApp Business API. We will help you apply to WhatsApp, through a Facebook BSP and once you are approved per WhatsApp’s Commerce Policy , then you can integrate your WhatsApp channel into the Zoko platform.

Question 2

Whats does WhatsApp charge for the API?

Answer

WhatsApp’s charges are public and available here. Note that Zoko does NOT charge for access to the WhatsApp API, our charges are solely for the use of our platform and advanced features.

Question 3

What are conversations?

Answer

Conversations are 24-hour increments, or "sessions", that start whenever the first message from a business is delivered. The first message can be initiated by the business or a business reply within 24 hours of a user message. A user is defined as the person or entity with whom the business is messaging.

Question 4

Are all charges prepaid on Zoko?

Answer

Yes. You pay first and use later. You will be charged your Monthly Susbcription fees on the first day of your billing period. You would then need to recharge your account with prepaid credits in order to have any Conversations.

Question 5

How long are your contracts? Can I change plans?

Answer

Plans are monthly. You can start/stop or make changes to your plan at any time. The new plan will be effective from the day you change the plan (but note that refunds are not given for cancellation or downgrades).

Question 6

What discounts are available?

Answer

We offer a discounted price for brands that have annual committed messaging volumes of 250K conversations or more per month. Please contact Sales for more information.

Question 7

What is an Agent?

Answer

Once you sign up for a Zoko account, you become the first Agent. You can then add your team members as Agents by inviting them, using their email IDs. Let’s say you have added 100 agents. Your brand can now have 100s ofparallel conversations with customers on a single WhatsApp number.

Question 8

Does Zoko give me a number or may I set up my own number as my Official WhatsApp number?

Answer

Bring your own number. You can give us any valid number (from any country) and we can set it up as your Official WhatsApp API number. We will send a One Time Password (OTP) to verify that you own the number. Remember that once you set up a number on the Official WhatsApp API, you cannot downgrade to a WhatsApp Business Account or regular WhatsApp Account.

Question 9

What if I want to re-use a number? I already have a WhatsApp number to talk to my customers.

Answer

Yes you can re-use a number but you’d need to delete your existing WhatsApp account before we activate it as your Official WhatsApp API number.

Question 10

Once my number is activated, can I reinstall WhatsApp on my phone?

Answer

No. That would be like trying to install WhatsApp on 2 numbers. Once a number is setup on the API, it cannot be used on a phone.

Question 11

Should I keep my phone always ON, to use Zoko?

Answer

No. You will only need the phone to receive the activation OTP. Once you are verified, we don’t need the phone anymore for WhatsApp. You can continue to use it for making regular phone calls, receiving SMS text messages etc. But you can’t use WhatsApp on that phone with that number, again. You will need to use WhatsApp via the Zoko dashboard or the Official WhatsApp API.

Pricing Plans

Fair Use Pricing
with no markup on Meta Fees!

MAX

+

ELITE

+

PLUS

+

STARTER

+

$24.99/m*

$54.99/m*

$109.99/m*

$219.99/m*

Fair Use Limits

*Fair Use Limits and Excess Charges

MAX -$399/mo

ELITE - $109.99/mo

PLUS - $59.99/mo

CONVERSATIONS

AGENTS

TEAM

ROUTING RULES

SEGMENTS

Better Business on WhatsApp

Innovative companies use Zoko

Common Questions

Let's answer some questions you may have.

Do you charge anything for access to WhatsApp Business API?

Whats does WhatsApp charge for the API?

What are conversations?

Are all charges prepaid on Zoko?

How long are your contracts? Can I change plans?

What discounts are available?

What is an Agent?

Does Zoko give me a number or may I set up my own number as my Official WhatsApp number?

What if I want to re-use a number? I already have a WhatsApp number to talk to my customers.

Once my number is activated, can I reinstall WhatsApp on my phone?

Should I keep my phone always ON, to use Zoko?

Pricing Plans

Fair Use Pricing with no markup on Meta Fees!

MAX

+

ELITE

+

PLUS

+

STARTER

+

$24.99/m*

$54.99/m*

$109.99/m*

$219.99/m*

Fair Use Limits

*Fair Use Limits and Excess Charges

MAX -$399/mo

ELITE - $109.99/mo

PLUS - $59.99/mo

CONVERSATIONS

AGENTS

TEAM

ROUTING RULES

SEGMENTS

Better Business on WhatsApp

Innovative companies use Zoko

Common Questions

Let's answer some questions you may have.

Do you charge anything for access to WhatsApp Business API?

Whats does WhatsApp charge for the API?

What are conversations?

Are all charges prepaid on Zoko?

How long are your contracts? Can I change plans?

What discounts are available?

What is an Agent?

Does Zoko give me a number or may I set up my own number as my Official WhatsApp number?

What if I want to re-use a number? I already have a WhatsApp number to talk to my customers.

Once my number is activated, can I reinstall WhatsApp on my phone?

Should I keep my phone always ON, to use Zoko?

Fair Use Pricing
with no markup on Meta Fees!