In 2025, as businesses scale their operations and seek more efficient ways to engage with customers, the need for a flexible, cost-effective WhatsApp Business solution has never been more critical. 

Although Gallabox offers a range of features, many businesses encounter challenges due to its high cost, scalability issues, and subpar user experience. Furthermore, the quality of customer support often falls short, causing businesses to struggle with resolving issues promptly. This is where SMB’s are turning to alternatives that offer better value, easier scalability, and more reliable support.

In this guide, we will explore the top 10 Gallabox alternatives, helping you identify tools that offer the right features to drive growth, increase customer communication, and streamline operations.

Key Takeaways

• Zoko as a Leading Alternative: Zoko stands out for its seamless Shopify integration, advanced automation tools, multi-agent support, and cost-effective pricing, making it a great alternative to Gallabox for growing businesses.
• Other Alternatives: Besides Zoko, platforms like Wati, Interakt, and Freshchat also offer valuable features such as AI chatbots, omnichannel support, and sales CRM integrations to enhance customer communication.
• Scalable Solutions: The best alternatives to Gallabox provide businesses with flexible pricing, scalability, and integrations to support growth while keeping communication smooth across multiple platforms.
• Value Over Cost: Many businesses are turning to more affordable alternatives that deliver the same features as Gallabox but at a lower cost, ensuring they don’t compromise on functionality while keeping budgets in check.
• Streamlining Operations: Effective alternatives help businesses automate tasks, track customer interactions, and integrate with other tools, boosting overall operational efficiency and customer satisfaction.

An Overview of Gallabox

Gallabox is a comprehensive WhatsApp Business API solution designed to streamline customer engagement through automation, team collaboration, and integrations. It offers features such as AI-powered chatbots, drag-and-drop workflow builders, shared team inboxes, and tools for running marketing campaigns like drip sequences and broadcasts.

Gallabox also supports integrations with platforms like Shopify, Zoho, and Razorpay, helping businesses automate notifications and manage customer interactions efficiently.

Why Businesses Must Consider Gallabox Alternatives?

Gallabox offers a range of features for WhatsApp Business automation. Businesses may encounter several challenges that prompt them to explore alternatives:

1. Gallabox's pricing plans are expensive for businesses with high messaging volumes.
2. The platform's infrastructure may not adequately support the increasing demands of larger operations, leading to performance issues.
3. Users report that Gallabox's interface can be complex and not as intuitive as desired, leading to a steeper learning curve and reduced efficiency.
4. Users have experienced delays in customer support and inconsistencies in assistance, which can hinder the timely resolution of issues.
5. Gallabox may not offer as extensive integration capabilities with other business tools and platforms as some of its competitors.

Top 10 Gallabox Alternatives for WhatsApp Business

As businesses seek more cost-effective and scalable solutions for WhatsApp Business, several platforms have emerged as strong alternatives to Gallabox. These alternatives offer enhanced features, better user experiences, and improved support, catering to the diverse needs of modern businesses.

Let's explore the top alternatives below.

1. Zoko

Zoko is a WhatsApp Business API platform tailored for e-commerce businesses, particularly those using Shopify. It transforms WhatsApp into a central hub for sales, marketing, and customer support, helping businesses to engage customers directly within the app. 

Zoko's integration with Shopify allows for real-time synchronization of product catalogs, automated order updates, and personalized customer interactions. The platform's user-friendly interface and robust automation tools streamline communication, making it an ideal solution for businesses seeking to increase their customer engagement.

Key Features:

• Shopify Integration: Sync your Shopify store catalog with WhatsApp, allowing customers to browse and purchase products directly within the app.
• Multi-Agent Support: Enable unlimited agents to manage customer conversations from a shared inbox, ensuring efficient team collaboration.
• Automation with FlowHippo: Utilize a drag-and-drop flow builder to create custom workflows for order updates, product FAQs, lead generation, and more.
• Abandoned Cart Recovery: Implement automated messages to recover abandoned carts, enhancing sales opportunities.
• WhatsApp Broadcast Messaging: Send personalized messages to customers at scale, improving engagement and conversion rates.
• Advanced Analytics: Access detailed dashboards to track open rates, response times, and customer interactions, optimizing communication strategies.
• Secure Payment Integration: Offer secure and instant payment options within WhatsApp conversations, facilitating seamless transactions.
• Compliance and Support: Receive guidance on message templates, opt-in management, and GDPR compliance, ensuring customer-friendly practices.

Zoko's Integrations Beyond Shopify

• ChatGPT Integration
• Razorpay
• Instagram & Facebook
• Zapier
• Facebook Business Manager
• Google Sheets to FlowHippo Integration
• Hubspot

2. Wati

Wati is a Hong Kong-based company that provides a low-code customer engagement platform built on the WhatsApp Business API. The platform enables businesses to automate and manage customer interactions at scale through WhatsApp.

Key Features:

• Omnichannel Shared Inbox: Manage WhatsApp, Instagram, Facebook, and web chat conversations from a unified inbox for team collaboration and conversation tracking.
• No-Code Chatbots: Create AI-powered chatbots without coding, enabling automated replies, lead qualification, and custom workflow triggers.
• Broadcast Messaging: Send targeted messages to customers at scale, enhancing marketing campaigns and customer engagement.
• CRM and E-commerce Integrations: Integrate with platforms like Shopify, WooCommerce, and HubSpot to streamline customer data management and sales processes.
• Analytics and Reporting: Access data-driven insights to monitor performance, track key metrics, and optimize communication strategies.

Also Read: Top WATI Alternatives for WhatsApp Marketing in 2025

3. Interakt

Interakt is an alternative to Gallabox, serving as the WhatsApp-first CRM and automation platform designed to help businesses engage customers through personalized messaging, marketing, and support. Developed by Haptik, a subsidiary of Reliance Jio Platforms, Interakt empowers over 50,000 businesses to streamline their customer interactions on WhatsApp and Instagram.

Key Features:

• Unified Team Inbox: Manage WhatsApp and Instagram conversations from a single inbox, facilitating team collaboration and efficient customer support.
• WhatsApp Commerce: Showcase product catalogs, accept payments via UPI, and share order updates directly within WhatsApp chats.
• Marketing Automation: Run targeted campaigns, send bulk notifications, and utilize click-to-WhatsApp ads to drive customer acquisition and retention.
• Sales CRM: Track leads, manage sales pipelines, and automate follow-ups to boost conversions and sales performance.
• AI Agents: Deploy enterprise-grade AI agents for WhatsApp and voice interactions, automating customer support and enhancing user experience

4. Fin by Intercom

Fin by Intercom is an advanced AI-powered customer service agent designed to handle complex customer queries across multiple channels, including WhatsApp. Utilizing OpenAI's GPT-4 and Intercom's proprietary technology, Fin delivers accurate, context-aware responses.

Key Features:

• Multichannel Support: Operates across voice, email, live chat, social media, WhatsApp, and SMS, giving consistent customer service.
• Advanced AI Engine: Utilizes the Fin AI Engine™, a patented architecture optimized for complex customer service queries, high accuracy, and reliability.
• Procedures & Tasks: A multi-step process by combining natural language instructions with data connectors, streamlining workflows.
• Real-Time Translation: Supports over 45 languages, allowing businesses to provide multilingual support and reach a global audience.
• AI-Powered Insights: Offers analytics tools like CX Score and Topics Explorer to monitor performance, identify trends, and optimize customer service strategies.
• Customizable Tone & Behavior: Allows businesses to define Fin's tone of voice and response style, providing brand consistency across interactions.
• Seamless Integration: Integrates with existing helpdesk platforms like Zendesk and Salesforce for businesses with established systems.

5. Freshchat by Freshworks

Freshchat is a versatile, AI-powered messaging platform developed by Freshworks, enabling businesses to engage with customers across multiple channels such as WhatsApp, website chat, email, and social media. Designed for scalability, it caters to businesses of all sizes, offering tools for sales and marketing efforts.

Key Features:

• Omnichannel Messaging: Manage conversations seamlessly across various channels, including WhatsApp, email, SMS, and social media, from a unified inbox.
• AI-Powered Chatbots: Deploy Freddy AI chatbots to automate responses, qualify leads, and provide 24/7 support, reducing agent workload.
• Proactive Messaging: Engage customers proactively with targeted messages based on their behavior, such as cart abandonment reminders or personalized offers.
• Visitor Intelligence: Gain insights into visitor behavior on your website, including pages viewed and time spent, to tailor interactions effectively.
• Customizable Workflows: Create and manage workflows to automate tasks like lead qualification, follow-ups, and ticket routing, streamlining operations.
• Integration Capabilities: Integrate with over 650 apps, including CRMs, e-commerce platforms, and marketing tools, to centralize customer data and service delivery.

Also Read: Top Freshchat Alternatives & Competitors in 2025

6. Twilio

Twilio is an alternative service and a leading cloud communications platform that provides businesses with APIs to send and receive messages across various channels, including WhatsApp. With a global presence and a strong infrastructure, Twilio helps businesses to scale their communication efforts efficiently.

Key Features:

• Programmable Messaging API: Send one-way WhatsApp messages for notifications, alerts, and promotions.
• Conversations API: Facilitate two-way messaging on WhatsApp, enabling customer care and conversational commerce.
• WhatsApp Business Calling: Integrate voice calls within WhatsApp, allowing businesses to handle both text and voice communications in one platform.
• Self-Signup for WhatsApp: Quickly onboard to the WhatsApp Business Platform through Twilio's self-service process, reducing setup time.
• Rich Messaging Features: Utilize media messages, quick replies, and interactive templates to enhance customer engagement.
• Global Reach and Compliance: Uses Twilio's extensive network and adherence to global compliance standards for secure communications.

7. Intercom

Intercom is a customer support and messaging platform that enables businesses to communicate with customers across various channels, including live chat, email, and social media. It offers a suite of tools designed to streamline customer interactions, automate workflows, and provide personalized support.

Key Features:

• AI-Powered Automation: The platform offers AI-driven tools like chatbots and automated workflows to handle routine inquiries and tasks, freeing up support teams to focus on more complex issues.
• Help Center: Intercom provides a customizable help center where businesses can create and manage articles, FAQs, and other resources to assist customers in finding answers independently.
• Reporting and Analytics: The platform offers strong reporting tools that provide insights into team performance, customer satisfaction, and other key metrics to help businesses optimize their support operations.
• Customizable Workflows: Create tailored workflows to automate tasks like ticket routing, follow-ups, and escalations, ensuring efficient handling of customer inquiries.
• Integration Capabilities: The platform integrates with various third-party applications and services, allowing businesses to extend its functionality and connect with other tools in their tech stack.

8. Zendesk Suite

Zendesk Suite is a customer service solution designed to streamline communication across various channels, including email, voice, chat, and social media. It provides businesses with a unified platform to manage customer interactions, automate workflows, and gain insights into performance metrics. With its scalable architecture, Zendesk Suite caters to organizations of all sizes and delivers personalized support.

Key Features:

• Omnichannel Support: Manage customer interactions across multiple channels from a single interface, providing consistent and efficient communication.
• AI-Powered Automation: Utilize AI agents and automation tools to handle routine tasks, allowing support teams to focus on more complex issues.
• Customizable Workflows: Create and manage workflows tailored to your business needs.
• Scalable Plans: Choose from various plans, including Team, Growth, Professional, Enterprise, and Enterprise Plus, to match your organization's requirements.

9. Respond.io

Respond.io is a business messaging platform that consolidates customer interactions from various channels into a single interface. It is designed to facilitate team collaboration and automate workflows. 

Key Features:

• Shared Inbox: Centralizes messages from multiple channels, allowing teams to collaborate and respond promptly.
• 360° Customer View: Provides a comprehensive profile for each contact, integrating data from various interactions.
• Chat Automation: Utilizes AI to automate responses and tasks, reducing manual workload.
• CRM Integration: Syncs with existing CRM systems to maintain consistent customer data.
• Multilingual Support: Offers communication capabilities in multiple languages to cater to a global audience.

10. Drift

Drift is a conversational marketing platform designed to facilitate real-time communication between businesses and their website visitors. By integrating AI-driven chatbots and live chat capabilities, Drift enables sales teams to engage with potential customers promptly. The platform focuses on converting website traffic into qualified leads, thereby accelerating the sales process.

Key Features:

• AI-Powered Chatbots: Automate initial interactions with website visitors, qualifying leads before passing them to sales representatives.
• Live Chat: Engage with visitors in real-time, addressing inquiries and guiding them through the sales funnel.
• Conversational Landing Pages: Create dynamic landing pages that initiate conversations with visitors, tailored to their behavior and interests.
• Meeting Scheduling: Integrate calendar functionalities to allow visitors to schedule meetings directly through the chat interface.
• CRM Integration: Sync with Customer Relationship Management systems to maintain consistent lead data and track interactions.
• Analytics and Reporting: Monitor chat performance, lead conversion rates, and other metrics to assess the effectiveness of conversational strategies.

Conclusion

As businesses continue to adopt WhatsApp for communication, finding the right platform is key to maximizing engagement and operational success. While Gallabox is a popular choice, its high costs, scalability issues, and inconsistent customer support have led many businesses to seek alternatives. Platforms like Zoko offer a compelling solution, combining seamless integration with Shopify, robust automation tools, and multi-agent support to deliver an optimized customer experience. 

Zoko’s affordable pricing, easy scalability, and strong customer support make it an ideal choice for businesses looking to grow and improve their WhatsApp-based customer engagement. Ready to experience the difference? Book a Free Demo Today!

FAQs

1. Which is better, Wati or Interakt?

Wati is ideal for businesses seeking an easy-to-use platform with omnichannel support and simple automation. Interakt, on the other hand, offers a more robust CRM, marketing automation, and integration options, making it better suited for businesses looking for deeper engagement and growth.

2. Who is WhatsApp's biggest competitor?

Telegram, Facebook Messenger, and WeChat are considered WhatsApp's biggest competitors, each offering unique features like larger group chats, advanced bot capabilities, and multi-platform communication.

3. How can I automate my WhatsApp Business for free?

You can use WhatsApp Business API with tools like Zapier or other automation platforms that offer basic free plans to automate responses, order updates, and manage customer inquiries.

4. Which AI is best for WhatsApp?

OpenAI's GPT models, integrated with platforms like Twilio and Interakt, are popular for their advanced natural language processing capabilities, allowing for highly accurate and context-aware automated conversations on WhatsApp.

5. Which country uses WhatsApp Business the most? 

India is the leading country in WhatsApp Business usage, with millions of small and medium-sized businesses leveraging the platform for customer engagement, marketing, and sales.