Connecting with customers can have a significant impact on your success.
But deciding the best way to communicate isn't always easy. Sometimes, you can't respond to customers right away.
You simply don't have the time.
You need an easy, automatic way to deliver the speed consumers want.
That's where WhatsApp comes in. WhatsApp lets you generate labels to categorize your products, respond to clients immediately, write out-of-office replies or greeting messages, and enable auto-replies.
With more than 2 billion users worldwide, WhatsApp should be on your radar.
Let's look at how WhatsApp Business and WhatsApp Business API can help your business. We'll talk about how to set up the WhatsApp auto-reply feature and even look at a few sample messages and templates you can use.
WhatsApp Auto-Reply makes it easy to respond to customers | Zoko
People like to stay connected, no matter the time of day.
But when it comes to customer communications, messaging 24/7/365 may not be realistic. Your business might be limited by short operation hours, staff shortages, long waiting queues, timezone differences, etc.
Using WhatsApp auto-replies can help:
You can automate replies using WhatsApp Business & WhatsApp API.
The WhatsApp Business App functions similarly to a live chat tool.
It lets you communicate with clients, send important alerts, and get quick feedback.
The three main components of the auto-reply feature include:
Here are a few easy steps to set up your auto-replies:
Although WhatsApp Business can help you set up away messages, it still has limitations. It doesn't offer many templates, lacks customizability, and doesn’t give you a Verified Business tag.
Green tick mark for business through Zoko | Zoko
Thanks for reaching out to [Your Business Name Here].
Our customer support representative will check your message and respond within 12 hours.
If your inquiry needs urgent assistance, please don’t hesitate to chat with us on our website [enter website address] or call us at [enter phone number].
[Your Business Name Here]
Our staff is currently out of office for the Christmas season. We’ll get back to you once we open again on [Date].
You can also reach out to our team by emailing us at [enter support email ID] or calling us at [enter phone number].
Have a great holiday,
We’re currently closed from [enter closing time and opening time]. Don’t worry, we’ll get back to you tomorrow, after [time].
Meanwhile, you might find answers to your questions here [enter website FAQ page link].
Chat with you soon,
Larger enterprises need a platform with additional message automation features. WhatsApp Business API can help.
With WhatsApp Business API, you can automate your FAQ responses and maintain a constant line of communication with your consumers.
You also have the following advantages:
Businesses can use the WhatsApp Business API to automate sales and customer support processes, respond to customer inquiries, and collect customer information.
Zoko — a central hub for all your WhatsApp communications — allows you to set up auto-replies with multiple agents on one number.
Zoko quickly automates responses and replies for you, and with WhatsApp Business API, you can deliver fast customer service via chat. Once customers opt in, businesses can contact them directly on their phones.
The enhanced “quick replies” feature of the WhatsApp API enables shops to save their replies.
You can reuse and dispatch frequently-sent messages to improve customer service and create a messaging strategy.
The messaging provided by Zoko's APIs is quick and dependable. It lets you answer customer inquiries immediately and automatically.
Growing your business takes lots of work — and lots of automation.
Every customer encounter (including automatic replies) is a chance to showcase your brand's personality.
But, no one on your team works 24/7. No one is guarding your inbox in the middle of the night, waiting to reply to messages within seconds.
You can still provide excellent customer service and meet realistic communication expectations by using automated reply messages on WhatsApp.
Want Zoko to help out? Book a demo here.