WhatsApp Business is a popular messaging app that allows businesses to communicate with their customers in an effective way. You can send whatsapp business automated messages as well as chat with your customers using the one-on-one messaging feature. This can be an excellent way to complement your other customer engagement channels and improve customer service.
In this guide, we will walk you through everything you need to know about whatsapp business automated messages and how they can help your company.
Automated messages are simple: a third party sends them automatically. They can be sent to a single user or to a group of users by either a company or by an individual (e.g., from the customer service team).
whatsapp business automated messages are sent to your customers based on their behaviour. For example, if a customer hasn’t used the app in a while or has interacted with another user, you can send them a text message to get in touch with you.
These messages are sent at specific times (for example, once per day) and can be automated by your business or by the customer themselves if they want more information from the company.
whatsapp business automated messages can be used by anyone with a WhatsApp Business account or API. You can use them to send automated messages to your customers, employees, and partners.
Customer engagement and support involve a lot of mundane and repetitive tasks. For example:
The good news is that these manual efforts can be replaced by automated features in WhatsApp Business API. That way, you can put your team's time towards more strategic tasks like monitoring the performance of your business overall or helping with product development.
Automating high-impact tasks will help you save time and money. It can also help your team become more efficient so that they have the capacity to take on other projects. Automations allow you to increase sales by improving customer engagement and reducing the amount of time your team must spend on repetitive tasks.
While these benefits seem great already, they're only just scratching the surface of what automation can do for your business!
There are several types of whatsapp business automated messages that you can use to improve your customer engagement and reduce the efforts of your team.
Automatic Replies: Automatic replies are sent once a new contact is added. They can be sent to everyone or just a few contacts, depending on how you want to segment your audience.
Scheduled Messages: Scheduled messages will come at specified times, like every Monday morning or whenever someone adds you as a contact. You can also schedule reminders, polls, surveys and broadcasts on WhatsApp Business’s dashboard so that they go out automatically whenever needed!
For businesses, this is an important opportunity to increase customer engagement, reduce time and effort spent on customer support, grow their business by increasing sales and even reduce the cost of customer acquisition.
The benefits of using whatsapp business automated messages include:
Automating your customer engagement on Whatsapp could save your business time and effort, increase customer satisfaction and loyalty and improve customer service.
Here are some of the ways that automated messages help you.
So, if your business still hasn’t started to use whatsapp business automated messages, we strongly recommend that you start now! It will not only save time and effort but also provide a better experience for your customers. We hope this blog post gave you some idea of what automated messages could do for your business.