Shopify's native editing might not be enough for your customer service, sales, marketing, or logistics process. Get order automation, advanced editing options, and order processing tools that let your teams do more. With Edit Order, you can sell custom products and subscriptions, take phone orders, create loyal customers, work with your preferred business partners, and more.

Save your customer service team from headaches

Your team can easily:

• Change shipping methods, billing addresses, and order names
• Change/add line item prices and discounts
• Switch a line item to the correct variant for simple exchanges
• Expedite shipping on specific products
• Edit an order's product option
• Ship different orders from the same customer together

Give customers more control (coming soon)

With the self-service Customer Portal, let your customers add, remove, cancel, or edit items from their order based on custom logic that you choose:

• The editing/canceling window timeframe
• Which customer tags can edit their orders
• Order cancellation rules
• Updated order confirmation emails

Give your sales team more power to close sales.

Especially when it comes to more complicated orders like wholesale and POs. You can quickly:

• Reorder line item properties (clarity)
• Configure a set of products and add them in one click using Product Shortcuts for sales/wholesale orders
• Collect payment on preorders and backorders
• Change taxes per line item
• Attribute commissions to sales reps
• Sell personalized products

Support your logistics and fulfillment teams with faster order processing

Add customization and automation to your orders so you can do things like:

• Add details and instructions to orders or specific products with line-item properties and custom fields
• Automatically expand bundle & subscription items for easy fulfillment
• Split or combine orders
• Change customer details like shipping/billing addresses
• Integrate with Shopify Flow for additional automation

Marketing automation for easy campaigns

Use automation for fast campaigns and testing:

• Add GWP, samples, communications, etc. to orders to build customer loyalty
• Add items to orders based on customer segmentation like order total, customer tag, etc.

Rely on us

We're dedicated to merchant support:

• No manual app setup; easy onboarding and ready to work in minutes
• Prompt support responses handled by developers
• Up-to-date documentation
• We frequently publish useful ecommerce guides
• 30-day money-back guarantee

About us

We're Cleverific, Inc. A team of developers, designers, and strategists, headquartered in Santa Barbara, California. Our expertise and suite of ecommerce apps offer growth opportunities to merchants that are as clever as they are effective.

Orderify makes your customers happier, makes customer support easier and increases sales. Takes a few minutes to set up and try.

A Better Customer Experience:

• Trust and Comfort: Most online shoppers check the return/cancellation policy before buying, and shoppers are often willing to keep buying from an online store if they had good experience canceling or returning an order. Customers are more comfortable and become more loyal when they can edit or cancel their orders easily. This is why most major online stores lets customers edit and cancel their own orders.

• No More Frustration From Order Mistakes: Customers make mistakes when ordering. They often enter the wrong shipping address or want to change items. With Orderify they can easily and cleanly change any part of an order on their own without the frustrating, slow back-and-forth with customer support.

Easier Customer Support:

A frustrating customer service experience and higher customer service response times lead to lower sales and fewer repeat purchases. For stores without Orderify, a top reason customers contact support is to edit/cancel an order. Orderify eliminates this burden, getting customers instant satisfaction and reducing the workload on customer support.

Convenient Access from 3 Locations:

Orderify lets customers edit/cancel/reorder everywhere they can see an order - the order confirmation/status page, the customer account page and the order confirmation email/SMS. Orderify boosts sales not only by making reordering much easier but by also making the ability to reorder available in all highly visited locations.

How does Orderify Work?

Once you install, our 10-15 minute, one-time setup will help you add order edit/cancel and reordering to your order status page, your order confirmation email/SMS and your customer account page.

• Order Cancellation: When your customer presses the cancel button, he or she will get a confirmation pop-up. Once the cancellation is confirmed, the order will be canceled and automatically refunded.

• Order Editing: To give your customer complete flexibility when editing an order, we cancel and refund the original order and reload a shopping cart with all of the items in the original order. That way, your customer has the flexibility to edit payment, shipping and order content information. This also prevents any confusion where orders end up partially edited or edited with mistakes.

• Reordering: When your customer clicks the reorder link, he or she will be taken to either a checkout or a shopping cart (depending on your settings) that contains all the items from the order for easy reordering.

Why should you merge orders?

Well, the answer is very simple:

1. It will save you a lot of money on unnecessary shipping fees.
2. It'll give your customer experience like never before, they'll love you for saving them the time of tracking and managing multiple orders.
3. From now on, it's happening on autopilot!

With Order Merger you can choose when 2 (or more) orders should be merged to a single order, notify the customer, and possibly even refund some of the shipping costs to your customer. Powerful automation for powerful stores.

You can also control what to do with the previous orders, and the new orders and add some notes or tags to each and every order associated with the merge.

Why Order Merger?

To simply put it, our app let you consolidate orders into a single order. We'll make sure you have full control over what orders get merged together, what to do with the old orders, what to do with the extra shipping fee and let you send an email to notify the customer.

Key features for order merging

• Merge orders with matching customer Id + shipping address
• Based on fulfillment status
• Consolidate orders based on location
• Based on customer tag
• Based on order tag
• Based on the time between orders
• Based on order financial status
• Based on shipping address
• Based on carriers
• Notify the customer about merged orders via email
• Simple and easy to use order manager!

Dealing with conflicts

We make sure you don't have any blind spots when combining orders together:

• Handle shipping costs - Refund, combine or something in between.
• Handle order tags from all orders, and possibly even add new tags to the new order
• Handle cases of refunds to the old orders

Order actions, order manager

With order merger, you can easily take some actions or add some information to the new merged order, or to the old orders. Using dynamic tags that'll make sure you know exactly what happened with each order.

• Add order notes
• Add order tags
• Control order name
• Cancel original orders
• Archive original orders
• Contol shipping, discount and tax names

With Order Merger you can also combine order manually in case certain orders won't fit the rules you've created, with a few simple clicks on the manual merge page.

What is Draft And Custom Orders For Shopify POS?

Draft And Custom Orders For Shopify POS is an app for creating and managing draft and custom orders right within your Shopify POS device. With this app, you will also easily be able to add draft orders created by any app or system to your cart in Shopify POS.

To get started, simply

1. Open the app, search for an existing draft/custom order (or create a new draft/custom order) that you want to add
2. Review the details of the order (such as the associated customer, line items, and applied discount, and more)
3. Add it to your POS cart!

Install it now, and start immediately managing your draft and custom orders right from within Shopify POS.

All the features needed

After collecting feedback, we've listened and incorporated many features to help you and your business continue to be successful with draft orders inside Shopify POS.

• Search and view open, invoice sent, and completed draft orders by draft order number, customer email, customer name and draft order tags.
• Create new draft orders directly from POS, no need to go into Admin anymore
• View the contents of all draft and custom orders, and edit any draft order (editing only applicable for draft orders created through the app)
• Create a new draft order from the current contents of your cart
• Select a customer and add a customer to any draft order
• Add any line item to a draft order
• In addition to adding existing products as a line item to a draft order, you can now create any custom service or product as a line item to a draft order without it saving as a product in Shopify Admin
• Create custom workflow statuses and add a workflow status to your draft order
• Set a discount for any draft order
• Add any draft or custom order (and all of it's contents - line items, properties, discounts, customer details, and more) to your POS cart in one simple click
• Automatically delete a respective draft/custom orders when checkout is completed on the POS device
• Works on any POS device

Missing A Feature?

We love feedback and we'd love to hear about your experience. If we are missing a feature that you need, let us know and we will do our best to add it to the app.

Are you spending too much time editing orders?

High volume, low value transactions can easily lead to many orders that may require repetitive post-purchase editing. While you can automate some things like auto-fulfilling gift cards or tagging specific orders, splitting orders, draft orders and fulfillment requests can be a painful and time-consuming task.

Below are a few key automation and bulk-editing tasks you can do with the SplitOrder app:

• Automatically hold and/or open a separate order for in-stock vs out-of-stock items.
• Automatically mark any non-physical items as fulfilled.
• Automatically open a separate fulfillment or order for a specific vendor or sku match.
• Bulk open or complete a separate fulfillment for specific lineitem(s) in orders selected.
• Bulk un-fulfill specific lineitem(s) in orders selected.

Just added:

• Directly split Shipment orders in your ShipStation paired account.

• Automatically split matching items by maximum unit, sku or weight.

• Automatically split items by their customized properties.

• Bulk split draft orders by matching lineitem(s).

• Bulk split draft orders by in-stock vs out-of-stock.

What SplitOrder [cannot] do: * Split subscription or already removed items into a new order. * Split orders set for local delivery * Split orders created by other 3rd party Apps

Lastly, we want to hear from you! If you have a specific post-purchase editing task not listed above that will save a lot of time, feel free to leave us a message.

Give customers the power to update their shipping address

Whether a customer made a typo, selected the wrong auto-fill, forgot an apartment number, or moved before an order could be fulfilled, that shipping address needs to be fixed or someone is going to have to pay to resend their order (and likely cover the cost of lost product). Relocate by Crowd Control simplifies the process by allowing customers to update the shipping address for unfulfilled orders, saving everyone time and money.

Relocate reduces shipping errors and customer service requests for:

• Typos and auto-fill errors
• Shipping delays for pre-orders or out of stock items
• Subscription orders
• Change of address requests

Relocate can be enabled/disabled as needed to give you control as to when customers can edit their address. Customers can edit their address using the following convenient locations:

1. Order confirmation page after checkout (default)
2. Order confirmation email (optional)
3. Order details page from the customer’s account (optional)

Admin features include:

• Enable/disable address change capabilities
• "Update message" to communicate critical details with customers (e.g. processing times)
• Control which address details can be changed (i.e. lock fields that might increase shipping costs)
• Restrict when an order can be edited (e.g. up to 6 hours after checkout)
• Specify which types of products and/or orders can be edited via tags (e.g. only allow address edits on products tagged with "pre-order")
• Likewise, you can use tags to exclude certain products/orders from being changed
• Customize address editor appearance
• Add a custom tag to orders that have been updated for easy identification

Bulk Orders (Multiple)

This app allows to you import multiple orders into Shopify using a single spreadsheet. Download the template to get started. When the template is filled out, save it as a .CSV file and use the app to import the orders. You can choose to upload orders as draft orders, unpaid orders or paid orders.

Template

The template includes many properties that you can fill out.

• Identifier
• Email
• Phone
• First Name
• Last Name
• SKU
• Item Name
• Quantity
• Item Price
• Weight Value
• Weight Unit
• Address 1
• Address 2
• City
• State
• Zip
• Country
• Shipping First Name
• Shipping Last Name
• Shipping Address 1
• Shipping Address 2
• Shipping City
• Shipping State
• Shipping Zip
• Shipping Country
• Shipping Title
• Shipping Cost
• Tags
• Discount Type (fixed or percentage)
• Discount Amount

App Options

The app has some options that will affect the way your orders are imported

• Shipping
• Taxable items
• Paid or draft orders

Single Order

Use this app to create draft orders quickly and easily from existing .csv files. There are a few requirements before you begin.

Prerequisites

• All of the Products and/or Product Variants in your store must have a sku. This sku will be used in your .csv file.
• Your CSV file must contain headings.

Naming fields

The headers of your CSV file can be named anything you want. You will map the headers to one of four fields, after you upload your file; SKU, Title, Quantity and Price.

Required fields

The only required field is the SKU. Your CSV file must contain at least one column containing the SKU. The app will attempt to find products in your store that correspond with the provided SKU. If no products are found, then a custom line item is used on the order.

Optional fields

Title, Price, and Quantity are all optional fields.

TITLE

The title is an optional field. When a corresponding product can not be found for the given SKU, it will use the provided title and create a custom line item on the Draft Order.

PRICE

When the price is supplied in the .csv file it will be used when creating the draft order. The value in the price column must be less than the price of the Product Variant, since it uses the discount system built into Shopify. When the price is not supplied, the price of the corresponding product is used from your store. When a corresponding product can not be found for a given SKU and a Price is not supplied, it defaults to $1. You can always change this when the Draft Order is created.

QUANTITY

This is used to set the quantity of the products on the order. When the quantity is not provided in the CSV file, it will default to a quantity of 1. You can always change this after the Draft Order is created.

Pre-Order Alpha; Quick, Easy, and Flexible

Pre-Order Alpha provides merchants the ability to sell pre-order, out of stock, and "coming soon" products. Merchants can accept payments, but fulfill the orders at a later date.

Quick and Easy Setup

Pre-Order Alpha needs just two settings for it to be enabled on any product. Get in, set it up, and get back to selling. Quick, simple, and easy.

Multiple Products

Add multiple products to pre-order by tagging (a paid feature on most other pre-order apps)

Pre-Order Ribbon

Highlight your pre-order products with our customizable ribbons

Pre-Order Button

Update the label on the "Buy it Now" button for pre-order products

Order Tagging

Orders that contain pre-order items can be automatically tagged, to enable easy organization, tracking and fulfillment.

Mixed Cart Warning

Give your customers an added "nudge" just before they purchase. Optionally display a notice that they are about to pay for items that will arrive at separate times.

Customer Email Notification

Optionally send an added confirmation email to users after they have purchased pre-order items. This is a great opportunity to send confirmation details, and further improve engagement with your customers.

How it Works

Pre-Order Alpha provides merchants with powerful options to enable them keep selling products while inventory gets back-ordered and fulfilled at a later date. Setup your preferences within the app in the admin panel, and we customize your storefront to provide a new experience to your customers while your products are unavailable.

What is Order Status Pro?

Order Status Pro helps you keep customers updated on order progress. It allows you to create custom statuses for your orders that can be configured to automatically notify the customer (or other third parties) of the status change.

An order’s status can be updated in a number of ways: through the app itself, by scanning a QR code on your smartphone or by tagging the order in Shopify admin.

To help reduce customer queries, the app also provides an Order Lookup Page that allows customers to check the status of their orders, even if they don’t have an account. They simply enter their email address and order number to display the order status. The Order Lookup Page does not require any editing of Liquid themes or programming.

Order Status Pro Features:

• Display custom status and public comments directly on native order status page.
• Send automated emails to customers (or third parties) when order status changes.
• Have order status change automatically or when order is fulfilled.
• Allow customers to easily check their order status without an account.
• Update order status by scanning a QR code on your smartphone.
• Update order status by tagging the order via Shopify Admin.
• Update multiple order statuses at the same time.
• Add public comments to orders that can be included in email communications or shown on the Order Lookup Page.
• Customizable email templates for any status.
• Orders automatically tagged with current status.
• Easy installation with no knowledge of liquid or programming necessary.
• Schedule status change emails to be sent at a later date.
• Keeps record of status changes made and emails sent.
• Associate specific statuses to orders using tags.

Tired of losing time, money and customers due to orders that aren't fulfilled by the right warehouse or service? Running multiple stores when you know there is an easier way?

Advanced Fulfillment Rules lets you create simple rules that routes an order to a location such as a warehouse based on the shipping address country or state. It takes moments to set up and then you can use the app to move orders, safe in the knowledge they are going to the right place. Once you're up and running you can set the app to fully automatic mode, so orders are moved to the correct location the moment they are created or paid for!

Stop running multiple stores and losing money

Are you

• Losing money due to high shipping charges?
• Wasting time manually routing orders to the correct warehouse?
• Not shipping to countries because you can't fulfil your product in time? Fix these problems and boost sales today.

Go global and increase sales

Customers complain about the time shipping takes, with Location Based Fulfilment, you can get your orders where they need to be keeping your customers happy and saving you money on shipping costs

Moving orders with Advanced Fulfillment Rules couldn't be easier.

Simply select the shipping country or state you want orders to be moved and the location (i.e. warehouse) you want to move orders to

Now every time you move an order with the app, it will check the shipping address country and state, then check for a matching rule. If it finds one, it will move the fulfillment location for that order to the matched location.

Automatically Moving Orders

Once you are happy with how the app works and the rules are performing as expected, you can turn on automatic moving of orders. This will fully automate the process of moving orders as described above and you can go back to concentrating on more important things in your business

How it works

If you have 3 rules

1. Fulfill orders with shipping address state California at West Coast Warehouse
2. Fulfill orders with shipping address country United States at East Coast Warehouse
3. Default Rule fulfill orders at Canada Warehouse

And 3 orders

1. Order #1001 ship to California, United States
2. Order #1002 ship to New York, United States
3. Order #1003 ship to Quebec, Canada

They will be fulfilled at the following warehouses

1. Order #1001 fulfill from West Coast Warehouse
2. Order #1002 fulfill from East Coast Warehouse
3. Order #1003 fulfill from Canada Warehouse