Freshchat might’ve worked for a while, but maybe now it feels like you're outgrowing it. Whether it's limited customisation, rising costs, or the sense that it's just not evolving with your business needs, it’s fair to rethink your customer communication stack.
And you’re not the only one asking that question. In 2025, support and sales conversations aren’t limited to basic live chat boxes. Customers expect quick answers, multi-channel touchpoints, automation that doesn’t feel robotic, and seamless integration with how they already shop, especially on platforms like WhatsApp, Instagram, and email.
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Freshchat is a modern messaging software built for customer engagement, combining live chat, bots, and omnichannel support under one platform. It helps businesses connect with users across web, mobile, WhatsApp, Facebook Messenger, and more, without needing multiple tools. Its AI-powered features let teams automate responses and route queries based on customer intent.
Freshchat is commonly used by startups and mid-size businesses looking to scale conversations without adding headcount too quickly.
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It has four pricing plans. The free version is available for all but has limited features, and the growth pricing plan costs ₹1,499/month. The pro plan will cost you ₹3,99/month, and lastly, the enterprise plan will range around ₹6,399/month.
While Freshchat covers the basics of live chat and automation, it doesn’t always keep up with businesses that need deeper integrations.
If you’ve outgrown what Freshchat offers, here are nine alternatives that bring stronger features, better flexibility, and more alignment with modern support and sales teams.
While Freshchat offers a solid foundation, many teams outgrow its limitations as they scale. The tools listed below provide more flexibility, deeper automation, and stronger WhatsApp or omnichannel support, making them viable options in 2025 for brands that expect more from their messaging setup.
Zoko lets Shopify merchants run their entire sales process inside WhatsApp, from product showcase to checkout. It simplifies communication, automates reminders, and brings order tracking into a familiar messaging platform. Merchants can manage COD orders via Shiprocket and use AI features to customise buyer journeys. With WhatsApp payments and ad capabilities emerging, Zoko is turning the world’s most-used chat app into a high-conversion sales tool.
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From COD management to in-chat payments, Zoko brings your store where your customers already are. Schedule a walkthrough.
Intercom is a customer communication platform that blends live chat, email, and self-serve support into one interface. It's best known for targeting SaaS and enterprise brands looking for deeper engagement. Its bots, event-based triggers, and product tours are tailored for onboarding and support at scale. Intercom also supports advanced workflows for ticketing and CRM sync.
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Zendesk is a robust helpdesk solution focused on ticket management, omnichannel support, and enterprise workflows. Its strength is scaling support teams and structuring customer interactions across email, chat, phone, and social channels. It’s built with automation, analytics, and integrations in mind, which makes it ideal for support-heavy businesses.
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Tidio brings live chat, chatbots, and email together in one compact online business platform. It helps automate responses, track user behavior, and proactively engage visitors to prevent drop-offs. Designed with e-commerce in mind, it connects smoothly with Shopify and WooCommerce. Its mobile-friendly interface lets support teams respond on the go without missing context.
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Help Scout is a shared inbox solution for teams prioritising personal, human-style customer service. It blends collaboration tools with a clean UI that mimics the simplicity of email. The platform also includes a built-in knowledge base to deflect common questions. Help Scout is especially popular with growing teams that want ease without sacrificing professionalism.
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Replace fragmented tools with one unified platform. Try Zoko for your business.
Crisp unifies chat, bots, email, and social messages in one sleek dashboard designed for real-time conversations. Its standout features include co-browsing, video calls, and shared inbox capabilities. It supports small and mid-sized businesses that want flexibility without stitching together multiple tools. Crisp also helps build customer timelines for better contextual replies.
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Zoho Desk focuses on structured support through ticket pipelines, workflows, and SLA management. It helps businesses streamline customer communication across email, chat, and phone. The platform is part of the broader Zoho suite, making it ideal for existing users. With AI tagging and multi-language support, it adapts well to global operations.
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Also Read: How to Sync Your Shopify Order History with WhatsApp for Easy Tracking and Management
Drift is built for revenue teams that want to engage high-intent visitors in real time through chat and bots. Its conversational tools aim to book meetings, qualify leads, and reduce sales cycles. Unlike traditional helpdesk tools, Drift is designed for marketers and sales reps. The platform’s focus is on turning web visits into pipelines, not just solving support issues.
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HappyFox delivers fast, structured ticketing support with deep workflow automation. It suits companies that are managing high volumes of customer queries across teams. The tool supports role-based access, SLAs, and custom reports to track team performance. HappyFox is especially strong in regulated or high-response-time industries like finance and logistics.
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Tawk.to is a 100% free live-chat platform ideal for small teams and solo entrepreneurs. It offers unlimited agents and chats, providing robust chat tools without a monthly bill. You get essentials like visitor tracking, canned responses, file sharing, and basic analytics, and you can add voice/video chat or AI features as paid extras.
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Whether you're scaling support or turning conversations into sales, the best tool is the one that adapts as you grow. It's not just about stacking features, it’s about choosing a platform that keeps up with your customers and team, without getting in the way.
Some platforms shine in SaaS onboarding, others in lead gen or ticketing at scale. What matters is understanding how your customers expect to connect with you and picking a solution that consistently meets those expectations across every touchpoint.
If you're leaning toward WhatsApp as your primary channel for both support and sales, Zoko gives you a direct line to customers, without the friction of juggling tools or losing context. From in-chat payments to automated cart recovery and order management, it’s built to help businesses turn conversations into conversions.
Talk to our team, book a demo, or explore Zoko today to see what selling through WhatsApp should look like.