To start a chat with a new customer whose is not yet in your contact list, you will have to first save the contact details and then initiate a chat.

To do this:

1. Click on the Contact icon.

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2. Fill in the contact details of the customer.

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3. Click on Create and your contact is created.

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4. Now, click on Go to chat.

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5. Click on Please select template in the reply box to select a template. Remember, you can only initiate a new chat with a pre-approved template. Refer to our article How to create a template to know more.

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6. Next, select one of the pre-approved templates from the list of available templates.

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7. Fill in the variables (if any) in your template and send it like this.

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Keywords: New customer, New chat, Sending template message