WhatsApp is the world’s most popular mobile messaging app. It has 1.5 billion monthly active users, and it's growing by the day. WhatsApp makes communicating with businesses easier than ever before, but there is one key difference between WhatsApp and other messaging platforms: WhatsApp gives you a way to build relationships with your customers without being intrusive. That’s why many brands are moving their business over to whatsapp crm for customer relations management (CRM).
WhatsApp CRM is a way to manage your business on WhatsApp. It's also a way to build a relationship with your customers, make them happy and grow your business.
With whatsapp crm, you can do all this while staying connected with them in real-time and in an engaging manner.
For customer service, WhatsApp provides an opportunity to get a real-time response from your customers. This means that even if you have just introduced a new product or service and you have a lot of questions from your target audience, you can address them immediately.
You’re probably wondering why D2C brands are moving to whatsapp crm.
Well, while there are many reasons, one of the biggest is that it’s free.
We all know how expensive marketing can be, and whatsapp crm is an affordable way for companies to reach their target audience without breaking the bank.
It’s also a personal channel which makes users feel like they are talking with an actual person when they receive messages for support or offers from companies using this service. This has been proven by research conducted by Rocket Insights, showing that 76% of consumers prefer interacting with businesses on social media platforms like Facebook Messenger or WhatsApp over other options such as phone calls (64%) or email (70%).
The fact that smartphones have become such an integral part of our lives means that more people use apps like these days than ever before – making them ideal channels for communicating directly with customers who have already expressed interest in your brand!
If you’re wondering how you can take care of your WhatsApp CRM needs, Zoko is here to help. We are a full-service CRM agency with an expert team that can help you set up and manage your WhatsApp CRM strategy, including:
Our team of experts have years of experience working with whatsapp crm. Whether you're just starting out or looking for ways to refine your existing strategy, we'll work with you to build an efficient and effective plan that meets the needs of your business.
We use analytics and machine learning to identify ways that our clients can improve their WhatsApp strategy. Our team is dedicated to helping you find new customers, grow your revenue, and build brand loyalty.
As D2C brands move to whatsapp crm, other brands are taking notice and beginning to follow suit. The key advantage of WhatsApp is that it's personal. You can connect with your customers in a way that feels genuine, and it's free.
The bottom line? If you've been wondering why more and more brands are turning to whatsapp crm, now you know: It's the best way to build relationships with your customers.
As your customers are moving onto WhatsApp, consider moving your business there too.
WhatsApp is the most popular messaging app in the world, and for good reason. It's fast, reliable, and easy to use—and it has over 1 billion users on Android alone!
Besides being a great channel for D2C brands to communicate with their customers, whatsapp crm (the process of collecting data from your messages) can be an excellent way to build relationships with your current and potential clients. Moreover, if done right, it can be free!
If you're still unsure about whether whatsapp crm is right for your business, we'd be happy to help. Give us a call, and we’ll walk through all the possibilities with you so that together we can build something awesome!