On the surface, or even just a cursory glance, it doesn't seem like there's much you can do with the helpdesk app WATI. But if you dig a bit deeper into its functionality, there's a lot to love about this tool. A poor copy of Zoho desk, WATI is executing a tried and tested strategy of making copycat products of more successful Upmarket products. They join a long list of Asian companies copying more expensive products and serving customers who need only basic functionalities and don't have the large scale to worry about SLAs.
But remember the old adage "you always get what you pay for". We've taken the time to research this crowded place of chat apps that may be able to replace some of your support needs for WATI and come up with our top 10 choices.
Zoko.io - the most comprehensive WhatsApp commerce tool.
Zoko makes it easy for ecommerce merchants who run their stores on Shopify, WooCommerce or Prestashop etc to do their Sales, Marketing and Customer Support on WhatsApp. Zoko is built from the ground up for ecommerce first and it is not a support tool.
Over 8500 ecommerce merchants from 83 countries around the world use Zoko. In the first half of 2022 alone, these merchants made over $50 Million in sales on their WhatsApp catalog. If you are an e-commerce merchant, to learn more about how you can do the same, book a demo with us below.
Book a demo - https://calendly.com/zoko-demo/demo
Zoho Desk is a support platform that allows you to create and support tickets. It is one of the world's best platforms for support. It also has a WhatsApp integration that makes it 10x better than WATI. The platform also provides an easy drag-and-drop interface for building chatbots. It has a built-in editor that lets you add text, images, audio, video and web links in your bot. It also comes with a collection of premade templates that you can use to build your bot.
The real power of Zoho Desk lies in its marketplace where it provides thousands of resources for building bots with different functionalities like weather forecast, sports results etc., You can easily import these resources into your bot just by copying their URLs from the marketplace website into the editor window of Zoho Desk. Creating a sophisticated bot would not be possible without these readymade templates but they are definitely not enough if you want something unique and advanced which requires custom coding expertise on top of traditional bot development skills such as natural language processing (NLP), machine learning etc.
Drift is a customer engagement platform that helps companies engage with their customers through live chat, voice, and video.
It's easy to use and has some great features such as:
Intercom is a customer messaging platform that helps companies talk to their customers. It’s an easy way to connect with your audience, understand who they are and how they use your product or service, and respond when the time is right.
With Intercom, you can build personal relationships with customers by delivering helpful content at the right moment—like a walkthrough video when they first sign up, or an email reminder about an upcoming account renewal. And it lets you stay in touch after the sale so you can offer support or suggest new features as needed.
Gist is a customer support tool that allows you to chat with your customers via email and phone. It's a great tool for small businesses, as it integrates with other tools like Zendesk and Salesforce. Gist is free for up to 5 users, but the price increases based on how many seats you need.
Userlike is a free tool that lets you chat with your customers in real time. The service is built on the idea that businesses should be able to talk directly with their customers, and gives users the ability to instantly respond to questions from either a website or mobile app.
The company behind Userlike says it's "the easiest way for businesses to start talking with their online customers." After signing up for the service, you'll be able to create a Free plan account or upgrade to one of three paid plans: Startup ($19 per month), Growth ($59 per month) or Pro ($129).
Tawk.to is a customer engagement platform that enables brands to connect with their customers in real-time. The service allows you to have conversations with your customers, so you can ask them questions, listen to their feedback and answer any concerns they may have.
You'll also be able to see a record of the interactions you've had with each person who visits your site. This way, if they come back again, you'll know what they've previously been looking at on your site or social media pages.
Front is a customer service software that offers a full-featured channel management system. Front is cloud-based, real-time and includes an analytics dashboard and knowledge base. Most importantly, Front has an integrated messenger that makes it easy for you to respond quickly to customer inquiries in real time.
Front's impressive feature set makes it one of the best options for small businesses who are looking for a simple way to handle customer support requests on Facebook Messenger, Twitter or just about any other messaging platform.
Zoho SalesIQ is a customer service software. It is used to help businesses manage customer support, providing real time customer service, live chat, email and social media. The software generates reports on the performance of the business in providing quality support to its customers.
Zoho SalesIQ can help you track your customer satisfaction levels across different channels of communication. It will also provide suggestions as to how you can improve upon an existing process or create a new one that will work better for you and your company's goals.
Crisp is a cloud-based customer engagement platform that enables businesses to build relationships with customers. Crisp is used by companies like Disney, Hilton and Marriott to engage with their audiences, build brand loyalty and drive sales.
Crisp allows you to create automated messages for your customers which are sent automatically when you reach out to them. These automated messages can be in the form of text messages, emails or even phone calls (or all of them). You can also set up triggers for these automated messages so that they only get sent out when certain conditions are met (like if a customer has been inactive for more than 5 days).
Kommunicate is a great tool for businesses looking to build a chatbot. Kommunicate is also a great tool for businesses looking to improve customer service.
Kommunicate's features include:
If you're looking for an alternative to WATI, we've got you covered. Here are our picks from the top 10 best WATI alternatives:
WATI is pretty new, a small team of 50, with its limited functionalities, has a lot of ground to cover when compared to one of the most popular live support chat software solutions available today Zoho Desk. If you’re looking for something more than just a basic live chat app, then you may want to consider Zoho Desk instead. Each offers its own unique features to help your business grow in new ways while also providing powerful functionality that makes them stand out against its competitors. If you are a small business that has less than 50 chats/day, WATI is a great stop-gap measure till you are ready for more reliable solution for your helpdesk needs.