Free plan available. 3-day free trial. Additional charges may apply.Learn More
With Event Ticketing by Guest Manager, you can turn your Shopify store into a fully functional event management platform.
Create events with unlimited ticket options. Corresponding products and variants are automatically created in your store and kept updated.
With the Professional Plan, charge your own service fees (percentage and/or flat rate) that you collect 100% to offset your own costs!
For many ticketing apps, the check in experience is an afterthought. Not for us. Check in, ticket scanning, and the attendee arrival experience is a core focus with our software. - Completely offline capable, so you don't have to rely on spotty Venue WiFi - Realtime syncing to ensure all check in devices are kept up to date and no ticket is scanned twice - Scan tickets using either the built-in camera (no additional hardware needed!), or rent laser scanner from us for those big events.
Guest Manager has been serving event organizers of all kinds since 2011. Our platform is scalable, reliable, and well supported. There is live chat support directly within the app and plenty of help documentation to get you started.
Head on over to our website and click on "Release notes" at the top to see the latest features and enhancements!
From $29/month. 14-day free trial. Additional charges may apply.Learn More
Why merchants love Re:amaze's live chat and customer support solutions:
Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, Instagram Direct Message, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared inbox. Provide customer support that result in sales growth.
Re:amaze integrates with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations.
Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents.
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.
Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as:
Send up to 2000 free browser and mobile Push Notifications each month to reach online/offline customers using Re:amaze Push Campaigns and bring them back to your store.
From $3.99/month. 7-day free trial.Learn More
HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.
Provide quick customer support with the HelpCenter Mobile App for Android from Google Play store.
Free plan available. 14-day free trial. Additional charges may apply.Learn More
Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy and profitable.
Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.
1.Omnichannel Customer Support
Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.
2.Powerfully Engaging Live Chat
Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.
3.Automated Support Scenarios
Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.
4.Self Service Customer Widget
Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.
5.Customer Service Driven Revenue
Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!
6.Do more than just manage tickets.
Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:
And so much more…
7.Meet evolving customer service expectations.
Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.
Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.
Start your free trial today.
Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.
From $49/month. 14-day free trial. Additional charges may apply.Learn More
Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
Free to install. Additional charges may apply.Learn More
Hosted Email App allows you to set up an advanced email system on your Shopify store's domain as well as any other domains you use. The email platform behind Hosted Email App is already used by hundreds of thousands of domains worldwide and it's now available, right in your Shopify store's admin as an embedded app.
Create as many aliases as you'd like - FOR FREE! The inboxes you create can be assigned to individual Shopify staff accounts. Staff members can then log directly into the webmail for any inboxes they've been given access to.
Nothing kills your credibility more as an online retailer than responding to customer enquiries from a free email address provided by gmail, hotmail or outlook. Respond from email addresses @yourdomain and keep credibility (and trust) high with your customers.
As well as the sophisticated webmail system, you can also set accounts up in email clients such as Outlook, Thunderbird and Mac Mail as well as mobile devices such as Android phones and tablets, iPhones and iPads using the IMAP, POP3 and SMTP protocols.
If you already have email accounts that you'd like to move to Hosted Email for a more reliable and integrated experience for you and your staff, we can offer a managed email migration. We will configure your Hosted Email setup, then migrate all your stored emails from your current system, whether that's Zoho, Gmail or others. For a short time only, we are offering this as a free service as part of our Shopify launch offering. Please contact us for more details.
Receive bills for your professional hosted email service on your regular Shopify invoice, making billing easier than ever.
*Every serious store should have email hosting. *Stores using Zoho, Gmail or other external email hosting. *Stores wanting better deliverability, reliability and fair pricing.
There's no reason to take the difficult route of setting up Zoho mail, Gmail or other external email hosting yourself - Hosted Email app provides the service you need with business grade deliverability.
From $69/month. 14-day free trial. Additional charges may apply.Learn More
eDesk is an eCommerce helpdesk for brands and multichannel online retailers, integrating with the world’s leading marketplaces, social channels and of course Shopify. Improve customer happiness, productivity and business reputation through AI-powered automation and insights. Entirely eCommerce focused, eDesk helps online retailers deliver extraordinary customer service, everywhere they sell.
eDesk brings all of your customer messages and order details into one unique inbox, ensuring that you’ll never miss a query from customers again. Using eDesk will help you to deliver superior support to customers and make their buying experience a positive one. Some of the biggest Shopify stores use eDesk to make their support teams more efficient, enabling them to resolve customers’ queries easily, building loyalty, and driving repurchase.
As now part of the suit of growth products, eDesk Live Chat helps you turn web visitors into customers by supporting them at the height of their purchase intent, in real time. Foster personal relationships, build credibility and generate more sales, with the power of live communication.
Unlike other helpdesks, eDesk also has a positive feedback tool that means customers can effortlessly leave you a positive review after their experience. This leads to more sales and helps you to outsell your competitors.
eDesk’s AI-powered auto-responder feature is perfect for those busy weekends and holiday periods, meaning you can maintain speedy responses without ever becoming overwhelmed.
When handling customer tickets, its AI automation suggests the ideal answer and translation so your customer support team can reply faster, and in any local language. Scale your business internationally, with confidence that you can support your customers no matter what language they speak.
If you want delighted customers, increased sales, and better team performance, join thousands of leading online retailers and sign up for eDesk today.
Free plan available. 14-day free trial. Additional charges may apply.Learn More
Chatdesk gives you access to high-quality support agents in the US who are passionate followers of your brand.
Chatdesk finds and hires superfans of your brand as agents, and trains them to support your customers with your brand's voice and policies.
Easily level-up your existing helpdesk like Gorgias, Zendesk, Freshdesk, Intercom, or any other and power your social media support on Facebook, WhatsApp, Messenger, Instagram, TikTok and more.
Get 15% boost in conversions & 90+ NPS with Chatdesk 24/7 Support on social, email, chat and more
“Chatdesk has been so helpful - our response times are significantly lower and the agents are available 24/7 including weekends.” - WeWoreWhat.com
“We're VERY brand-conscious and customer satisfaction is our highest priority, but Chatdesk has made it possible to scale.” - liveoutlaw.com
“We have used Chatdesk for 2 years and they are simply the BEST. I can pretty much ‘set it and forget it’ when it comes to all of my inbound from social / email, etc.” - fitfighter.com
Connect Chatdesk with Zendesk, Freshdesk, Gorgias, Intercom, Yotpo or with any other platform. We also provide direct integration with 35+ help desk, chat and customer service platforms. Start in minutes without any developer support.
Choose the volume that works best for you, and then easily flex up or down based on your customer demand.
It was never this easy to power up your customer support with real human teams. Questions? Email us at email@example.com
Free plan availableLearn More
Are you looking for a Live Chat solution that helps you to connect with your customers in real-time? Don’t worry; we are here to help! Conzia provides the Shopify live chat app to manage all your customer conversations via Live Chat, Facebook Messenger and WhatsApp. We have seen that stores that use these communication tools drive 40% more sales.
Integrate the Conzia Live Chat software into your store’s landing page as the business communication channel. When a customer wants to send you a message, they will drop the query into the widget window and send it. On the other side, your professional customer support team will get that query on the web chat app and answer that within seconds. We also give the option of branded live chat to put your store logo in the live chat to give customers a premium feel. Another interesting feature is sending attachments, transcripts, and conversation history to your visitors for better follow-ups.
We offer Facebook Messenger Widget that you can deploy on your store with one click. No coding knowledge required
Your visitors can communicate with you using that Facebook Widget. The typical FB Messenger buttons available on most of the stores redirect the customer to Facebook. But we offer this FB Messenger via API Integration, and there is a dashboard (for the business who uses/ buys our product) connected to this Facebook Messenger button. As a result, your visitor will get connected to you without leaving your Store, which gives you an edge over your competitors.
$150/month. 14-day free trial.Learn More
Gladly is a people-centered customer service platform that makes it easy for ecommerce brands to deliver exceptional customer and agent experiences. Offering quick CX agent onboarding, an intuitive and modern UI, self-service automation, real-time insights, and the ability to add an unlimited number of agent seats and integrations, Gladly helps Shopify brands, like Allbirds, Chubbies, Rothy’s, Andie and Bombas, seamlessly scale their contact center as rapidly as they grow.
Grow your eCommerce business with your contact center by using rich customer data, like past purchases and buying preferences, for agents to give hyper-personalized upsell recommendations. Webchat payments make it fast and convenient for your customers to complete transactions while interacting with agents.
Simplify your technology stack with all customer service channels natively built-in, to remove added complexity and costs. Customers have been able to replace up to five third-party solutions by switching to Gladly.
Because there are no concepts of tickets or cases with Gladly, the days of agents wasting their time searching through multiple inboxes or merging tickets are officially over. Instead, agents have access to a single, lifelong conversation thread across all channels giving them a complete view of past customer conversations - powering meaningful, relevant and authentic customer-agent interactions.