WhatsApp APIs have enabled unlimited agents to chat with the same WhatsApp business number. This has been the missing piece for some companies who wanted to provide their customers with 24/7 support. We’ve seen a growing number of customers using this feature.
A WhatsApp API is a piece of code that allows you to send and receive messages through WhatsApp. In this case, your web application will be able to send and receive messages on behalf of multiple users.
What are the benefits?
This is a new feature that enables multiple users to chat with end-users from the same number. This means your customers can now accelerate customer support, sales and product notifications using a single WhatsApp number.
You can use Zoko Whatsapp API, which will help you:
-Integrate WhatsApp with your website or application-Consolidate multiple accounts into one WhatsApp number-Manage customer support and communication
In the last few months, we’ve seen various use cases where companies needed more than one agent to handle their communication on WhatsApp with multiple users through a single business number.
One of these examples is a company that wanted its customer support team to receive notifications about sales made in real time. The sales team was also notified when potential customers sent an inquiry through WhatsApp, and they needed to respond quickly with a personalized message since the person would be interested in buying the product if they received an immediate response from the company. Another example is where multiple users had access to one single business number, and they could communicate with customers without having to share contact details. An example of this is a group chat between your sales team members where you can talk about each other’s call performance and help improve your overall performance by giving suggestions for improvement or sharing valuable tips for success!
multiple users chat is a feature that allows you to assign different agents access to a single WhatsApp number. This can be used for customer support, sales and product notifications.
multiple users can chat with your prospects simultaneously from the same WhatsApp number. This is useful if you have teams that are working on the same project or departmental functions that need access to a single WhatsApp number.
This feature is useful if you have teams that are working on the same project or departmental functions that need access to a single WhatsApp number. For example, if an enquiry comes in through WhatsApp and it needs to be handled by multiple agents within your company, then this option can be used.
As the name suggests, it allows you to assign different individuals in your company permission to send messages using a single shared business number. This can be done by creating multiple users accounts on the same account of your business.
Once done, users can access all WhatsApp features, such as broadcast, chats and flows. They can also send broadcasts and create flows from their own phone numbers.
For example: If you have three agents in your team who are responsible for communicating with customers via WhatsApp, then you can use this feature to give them access to one single WhatsApp number that belongs to your company instead of creating three separate accounts for each agent – saving both time and effort!
You don’t need to have a unique phone number for each user. Instead, you can enable multiple users to access the same WhatsApp business phone number. To do this, we recommend that all your team members use Zoko WhatsApp API.
You can also distribute the same chat among several agents to manage multiple customer conversations from different locations or time zones.
This article is a good start to understanding how APIs and WhatsApp can help you. We hope you found it helpful, but if not, feel free to contact us at firstname.lastname@example.org with any questions or concerns!