If you’re running a small or medium-sized business and using WhatsApp or social media for customer support, you may have heard of DelightChat. It’s a popular tool that helps businesses manage support messages in one place. But like any software, it's not perfect for everyone. Whether you're looking for better pricing, more features, or easier use, it's worth exploring other options.
In this blog, you’ll find everything you need to know before choosing a DelightChat alternative.
DelightChat is a support tool that helps you manage all your customer messages from WhatsApp, Instagram, Facebook, email, and more in one inbox. If you’re running an online store, especially on Shopify, you might find it helpful for handling support chats, tracking orders, and working with your team.
But it’s not perfect for everyone. You might notice it doesn’t offer deep automation, detailed reporting, or strong integration with platforms beyond Shopify. As your business grows, the pricing can also feel a bit high for what you get.
Even though DelightChat offers useful features, there are situations where it might fall short depending on your growing business needs.
If you’re using DelightChat but feel it’s not quite meeting your needs, you’re not alone. Many businesses find it useful at first, but then realize they need something more. Here are some common reasons to think about switching to a tool that fits you better:
Also Read: “Comparison DelightChat vs Zoko”.
If any of these points feel familiar, it might be time to explore other tools that better match your needs.
Choosing the right customer support tool can make a big difference in how you manage your business communications. While DelightChat is popular, many alternatives offer unique features, better pricing, or easier use.
To help you find the best fit, here are 10 top DelightChat alternatives to consider in 2025.
One of the best DelightChat alternatives, Zoko turns WhatsApp into a strong tool for sales, marketing, and customer support. Used by more than 3,000 e-commerce brands in over 70 countries, Zoko acts as your customer service partner to connect with customers directly on WhatsApp and boost your sales. Its seamless Shopify integration makes managing orders, customer conversations, and marketing campaigns simple and efficient.
It has a rating of 4.8/5 on Shopify and 4.5/5 on G2.
Here’s what you get when using Zoko:
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Want better WhatsApp communication and faster growth? Book your 7-day free trial with Zoko now!
Interakt focuses on simplifying WhatsApp-based customer communication for small to medium-sized brands. It helps businesses automate routine messages and provides a centralized platform to nurture customer relationships, with an emphasis on improving sales and customer satisfaction through timely updates and reminders.
It has a rating of 3.4/5 on Shopify and 4.5/5 on G2.
Take a look at the main features that come with Interakt.
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WATI is designed to make WhatsApp customer support scalable and efficient for growing businesses. It offers an easy-to-use platform for teams to collaborate on messaging, automate repetitive tasks, and maintain consistent engagement with customers. Its strength lies in enabling smooth customer service workflows with minimal setup time.
It has a rating of 4.2/5 on Shopify and 4.7/5 on G2.
These are some of the core tools that make WATI useful for your business:
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Also Read: “6 reasons why your business should start using the WhatsApp API”.
Enchant is a customer support platform aimed at helping teams manage and respond to inquiries across multiple channels. It combines simplicity with useful automation, allowing teams to provide quick, organized support while tracking customer satisfaction. The platform is well-suited for businesses looking to improve support quality without complex setups.
It has a rating of 5/5 on Shopify and 4.8/5 on G2.
Here are the standout features of Enchant:
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Zendesk is a robust, enterprise-level customer service solution that integrates multiple support channels into one system. It is built for businesses with large teams or complex workflows, offering extensive customization and analytics. Zendesk excels at providing a comprehensive environment for handling high volumes of customer interactions.
It has a rating of 4.3/5 on G2.
Check out the main tools Zendesk offers to support your team:
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Freshdesk offers a balanced mix of powerful customer support features with an easy-to-navigate interface. It caters to businesses of various sizes, aiming to simplify ticket management and improve customer engagement through multi-channel communication. Freshdesk is known for combining automation with user-friendly design.
It has a rating of 4.4/5 on G2.
These are the top features Freshdesk brings to help you manage support:
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Wappbiz is a flexible WhatsApp Business API platform ideal for businesses seeking custom chatbot development and large-scale messaging campaigns. It focuses on providing tools for automation and direct customer outreach, allowing companies to tailor their messaging strategies and integrate with existing business systems.
It has a rating of 4.3/5 on G2.
Here are the features of Wappbiz:
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Also Read: “Top 9 Alternatives for Comparable ‑ Compare Products”.
QuickReply.ai specializes in WhatsApp automation tailored for e-commerce brands. It supports managing customer conversations, order updates, and marketing messages through intelligent workflows, helping businesses maintain a consistent and personalized communication flow with customers.
It has a rating of 4.8/5 on G2.
Let’s go over the main features that QuickReply.ai has to offer:
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AiSensy provides an accessible WhatsApp marketing platform, especially appealing to small businesses with its free plan offering. It combines basic automation and chatbot features with an easy onboarding experience, making it a solid choice for those just starting with WhatsApp Business API.
It has a rating of 2.5/5 on Shopify and 4.4/5 on G2.
These are the features that make AiSensy helpful for growing businesses:
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Trengo offers a unified inbox solution that consolidates messages from multiple communication channels, including WhatsApp, Messenger, email, and more. Its focus is on improving team collaboration and customer support efficiency by bringing all conversations into one platform with powerful automation tools.
It has a rating of 4.3/5 on G2.
Take a look at the features that come with Trengo’s platform:
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When comparing the top AutoDS alternatives, each platform brings its own strengths to the table. Some tools offer advanced automation, others prioritize user-friendly design or budget-friendly plans. However, a few also come with downsides, such as steep learning curves, limited integrations, or hidden charges that can frustrate growing businesses.
Zoko, however, offers a well-balanced solution for businesses that want simplicity, automation, and multi-functionality in one place. With no setup hassles and built-in automation tools like chatbots and bulk messaging, it simplifies operations without hidden costs.
Its unified dashboard, multi-agent access, and seamless integrations with Shopify, WooCommerce, and CRMs make it ideal for e-commerce. Backed by fast customer support, Zoko is a smart choice for businesses that want simplicity, speed, and scale.
If you want full automation and real support, Zoko is the best option you can go with. So, try it free for 7 days and see the results for yourself.
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