WhatsApp is one of the most used messaging apps in the world. It has over 1.5 billion active monthly users, and it’s estimated that one in five smartphone owners use this app daily. With such a huge user base to cater to and so much potential, WhatsApp Business API has emerged as an important tool for businesses looking to increase their visibility on this platform while also providing customers with better customer support experience through chats with brands.
A catalog on whatsapp is a collection of information about your products and services. It can be a text file that you send to customers, or it can be a webpage where you publish more detailed information on your offerings.
The main purpose of the catalog on whatsapp is to help customers make better-informed decisions about what they should buy from you, whether it’s products or services. You might have different types of catalogs depending on the type of product or service that you sell: one for food items, one for clothing items, etc.
WhatsApp is a powerful marketing and customer support tool for businesses. With the WhatsApp Business API, you can add catalog on whatsapp, build your brand presence and connect with your customers.
What makes chatting with customers on WhatsApp so engaging?
First, it's personal. A customer can ask any question at any time and you are able to respond immediately. This is especially important when they have problems or questions about their order, which may be confusing if they don’t know how your business works.
Second, the experience is easy and seamless for both parties. You can send messages quickly without having to worry about setting up special software on your computer or phone—just download WhatsApp and start sending messages through that account! Your customers won't even have to install a new app since all of their conversations will take place within their existing WhatsApp accounts as well.
Last but not least: chatting via WhatsApp gives your customers the opportunity to share their thoughts and feelings freely because there aren't strict guidelines around what type of content should be posted online (thank goodness). You'll be able to hear from them directly about what kind of things would make them happy about shopping with you in the future--which means no more guessing games when it comes time for follow-up surveys!
The new WhatsApp Business API has endless possibilities. You can add catalog on whatsapp, FAQs and other content to your account, as well as custom links. You can use the new business API to create Flows that allow you to automate customer support and sales (and eventually other processes). With the help of an external developer or agency, you could also use it to create a new user profile within your business account.
If you’re looking to make it easier for customers to browse your offerings and make better buying decisions, catalog on whatsapp is the answer. Customers can now easily interact with brands from their phones whenever they want and get answers to their questions by browsing through a catalog on whatsapp.
The best part? No app download is required!
For businesses that are not running an e-commerce website, catalog on whatsapp can still be beneficial. If you want to add value to your chat support experience, you should consider using the WhatsApp Business API. It allows you to display product information such as price, description and image in the chat window of your customer service agents.
Besides these advantages, a meta-catalogue also helps with customer engagement and brand building. The catalog on whatsapp gives customers one place where they can browse for products without having to leave their chats with you. This improves their user experience because it saves them time and effort in searching for products on multiple websites before buying them elsewhere. The catalog on whatsapp also allows them to see more options than what they would normally see if they were just looking through the search bar or scrolling down each page individually looking at each individual product listed thereon (as is often done today). Plus because this will be visible within your same messaging platform (Facebook), users will have confidence knowing that these products are associated with your brand rather than being presented by someone else who might not represent themselves well enough as an independent party offering unbiased advice; thereby enhancing trust levels even further!
Businesses using service management software like Freshworks CRM, can easily migrate their FAQs to a media-rich catalog which streamlines their customer support experience across channels. The business API helps businesses create a catalog with the information for all of the FAQs in your system, as well as any other type of content you’d like to add (such as product manuals and white papers). You can then import that information into WhatsApp Business directly from your service management software. Once you’ve imported your FAQs into WhatsApp Business, they will automatically be turned into interactive features like: image galleries, videos, links and more! This makes it easier for customers to browse through relevant content when they reach out with questions.
In a conversational tone
Imagine you’re a fashion brand and you want to show off the latest styles on offer. You can use catalog on whatsapp to do so by uploading images of the clothes, shoes and accessories you have in stock. You could also upload videos or GIFs showing how they are used or what they look like when worn by models. This way, you can help potential buyers make better buying decisions by giving them more information about your products than just text alone can provide.
This feature is extremely useful for brands that offer multiple products — like airlines that sell flights and hotels that offer rooms — since it allows them to showcase their entire inventory visually without cluttering up their responses with too many texts.
We’re excited to see how businesses can use the new WhatsApp Business API to create engaging and effective customer support experiences. While the catalog on whatsapp feature is a great way to build your presence on WhatsApp, it is only one of many tools available today that allow businesses to interact with customers across messaging platforms. With more features like flows and Integrate website commands coming soon, there are endless possibilities for marketers looking to stand out from the crowd!