WhatsApp Shared Inbox for Shopify and E-Commerce Teams in India
You'll be in good company.
Join the delighted Shopify merchants growing their businesses with the powerful suite of features from Zoko
.webp "schmancy-logo"){kind=logo}
WhatsApp Shared Inbox Features Built for Shopify Teams
Multi-Agent Shared WhatsApp Inbox
Manage WhatsApp customer conversations from a single shared inbox, so sales, support, and operations teams can reply without switching devices.
Chat Assignment and Team Handover
Assign WhatsApp chats to the right agent or team to reduce missed queries, duplicate replies, and unclear ownership.
Quick Replies and Message Templates
Use saved replies and approved WhatsApp templates for shipping questions, order updates, payment queries, and customer support.
AI-Powered Chatbots with ChatGPT
Automate product questions, FAQs, order queries, and support requests with AI chatbots that reduce manual reply workload.
WhatsApp Broadcast Reply Management
Send personalized WhatsApp broadcasts and manage customer replies from the same shared inbox, so campaign conversations are easier to track.
WhatsApp Commerce and Shopify Catalog Integration
Let customers browse Shopify products, check details, ask questions, and place orders inside WhatsApp through a connected catalog.
COD Order Verification and Shiprocket Integration
Confirm COD orders on WhatsApp and connect Shiprocket delivery updates to support smoother communication around COD, shipping, and delivery.
Click-to-WhatsApp Ads Inbox
Turn Facebook and Instagram ad clicks into WhatsApp conversations your sales team can manage from a single shared inbox.
Built for Shopify and E-Commerce Teams
Zoko is built for Shopify merchants who manage sales, support, catalog questions, cart recovery, and order updates through WhatsApp.
Direct Meta Partnership
As an Official Meta Business Partner, Zoko supports businesses with WhatsApp setup and Green Tick guidance for eligible businesses.
WhatsApp-Native Sales Engine
Shopify teams can support WhatsApp-led selling through catalog browsing, in-chat ordering, cart recovery, COD checks, and customer follow-ups.
Built for Conversion-Focused WhatsApp Teams
Zoko helps teams use quick replies, automation, cart recovery, COD confirmations, and shared inbox workflows to move shoppers toward checkout.
Transparent Pricing With No Hidden API Markups
Zoko offers fair-use pricing without markups on Meta rates, while WhatsApp Business Platform charges depend on the delivered message category and market.
Step 1: Connect Your WhatsApp Business Account
Sign up on Zoko, connect your WhatsApp number, and complete your WhatsApp Business API setup with guided onboarding support.
Step 2: Add Your Team to the Shared Inbox
Invite sales, support, marketing, and operations team members so they can manage customer conversations from one WhatsApp inbox.
Step 3: Set Up Replies, Assignments, and Automation
Use quick replies, templates, FlowHippo automation, and AI chatbot workflows to answer common customer questions faster.
Step 4: Track Chats, Campaigns, and Sales
Monitor customer replies, campaign activity, abandoned carts, COD confirmations, payment conversations, and WhatsApp-led sales activity.
Faqs
Testimonial Section
Animeal
“We needed an effective solution to convert these interactions into sales. Zoko's WhatsApp Catalog integration turned out to be our best decision.”
Vipul Patil
Purplle.com
“Zoko...integrates all chats and enables our agents to manage customer success operations efficiently,... The best part was that it took us less than a day to set it up.”
Anuradha Nagar
Dr. Ortho
"Our customers seem really happy with the new WhatsApp chat option. It’s so much easier for them to reach us ..... We’ve been able to respond to queries 40% faster, .."
Navjyoti Kaur
Start Managing Shopify WhatsApp Chats From One Shared Inbox
United States
3297 Mill Springs Circle Northeast
Buford
Georgia - 30519
India
A/4M, IG KHB COLONY, 5TH BLK, KORMANGALA,BANGALORE, Bengaluru (Bangalore) Urban, Karnataka, 560034
