WhatsApp Message Service: Where Every Conversation Is a Sales Opportunity
You'll be in good company.
Join the delighted Shopify merchants growing their businesses with the powerful suite of features from Zoko
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Key Features of Zoko's WhatsApp Message Service
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Behavior-Triggered Messaging
Messages sent at the exact moment they matter, abandoned cart, order dispatched, payment pending, or a repeat purchase milestone.
Dynamic Audience Segmentation
Create customer segments based on purchase frequency, cart value, or recent engagement. Every message lands with the right context, not just the right name.
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Two-Way Conversational Commerce
Customers can ask about sizes, request alternatives, or clarify details, and your team or automation can continue the sale inside the chat.
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In-Chat Payment Collection
Securely collect payments by using payment gateway links inside the WhatsApp conversation. Customers pay without leaving WhatsApp, cutting the friction that kills last-mile conversions.
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Unified Team Inbox
Every agent works from a single WhatsApp number. Agent handovers, private notes, and conversation tagging help support and sales teams collaborate more clearly across customer chats.
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FlowHippo No-Code Automation
Build multi-step customer journeys without writing a line of code. From first message to post-purchase follow-up, automate sequences that still feel personal at scale.
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Abandoned Cart Recovery
Automatically remind customers about items left in their carts with friendly nudges that help recover lost sales. A simple message can turn hesitation into conversion.
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Quick Replies & Message Templates
Speed up response times with WhatsApp templates for order updates and promotions, along with quick replies for common customer queries.
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Official Meta Business Partner
Zoko is an Official Meta Business Partner, giving Shopify brands a trusted way to build on the official WhatsApp Business API. Zoko can also guide eligible brands on the blue tick verification process for WhatsApp’s verified badge.
A WhatsApp Platform Built for Shopify Stores
Zoko connects Shopify store data, customer information, and order workflows with WhatsApp in one platform.
Transparent WhatsApp Pricing
Most BSPs quietly add markups on top of Meta's base rates. Zoko passes them through at cost, giving you full visibility into what you're spending and why.
2,330x ROI Across 3,000+ DTC Brands
Zoko's results are measured in revenue, not just open rates. Merchants in 70+ countries use Zoko to drive repeat purchases, recover abandoned carts, and scale.
Fast Guided Onboarding
Zoko's onboarding is guided by a team that's helped many brands get started. From setup to first campaign, Zoko helps merchants get started with guided onboarding and hands-on support.
Create Your Account & Get Verified
Sign up for Zoko and connect your WhatsApp Business number. As an official Meta Business Partner, Zoko fast-tracks your API approval, and thus most brands can go live the same day.
Sync Your Catalog in Minutes
Connect your Shopify store for automatic product sync and catalog. Customers can browse products, view details, ask questions, and add items to the cart, all inside WhatsApp.
Automate Your Entire Customer Journey
Use FlowHippo, Zoko's no-code automation builder, to design your messaging flows. Set up abandoned cart reminders, order confirmations, payment requests, review collection, and re-engagement sequences.
Go Live, Track Results & Optimize
Launch your first broadcast, activate your automations, and watch results flow into your analytics dashboard. Monitor open rates, revenue recovered, conversion rates, and agent performance.
Faqs
Testimonial Section
Animeal
“We needed an effective solution to convert these interactions into sales. Zoko's WhatsApp Catalog integration turned out to be our best decision.”
Vipul Patil
Purplle.com
“Zoko...integrates all chats and enables our agents to manage customer success operations efficiently,... The best part was that it took us less than a day to set it up.”
Anuradha Nagar
Dr. Ortho
"Our customers seem really happy with the new WhatsApp chat option. It’s so much easier for them to reach us ..... We’ve been able to respond to queries 40% faster, .."
Navjyoti Kaur
Stop Juggling Channels. Start Growing on the One That Works.
United States
3297 Mill Springs Circle Northeast
Buford
Georgia - 30519
India
A/4M, IG KHB COLONY, 5TH BLK, KORMANGALA,BANGALORE, Bengaluru (Bangalore) Urban, Karnataka, 560034
