AI-Powered WhatsApp Virtual Business Assistant: Sell, Support & Scale
You'll be in good company.
Join the delighted Shopify merchants growing their businesses with the powerful suite of features from Zoko
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Key Features of What Your WhatsApp Virtual Business Assistant Can Do
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AI-Powered Conversational Sales Support
Your WhatsApp assistant engages with inbound messages in real time, answers common product questions, helps with order-related queries, and guides buyers to the next step, while allowing handoffs to your team when needed.
Abandoned Cart Recovery
When a shopper leaves items in their cart, Zoko's assistant automatically sends a personalized WhatsApp follow-up, complete with the products they left behind and a quick path to complete the purchase.
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WhatsApp Product Catalog
Your entire Shopify catalog syncs directly into WhatsApp, letting customers browse products, view variants, and place orders without ever leaving the chat.
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COD Order Verification
Your WhatsApp virtual business assistant confirms every cash-on-delivery order. This step helps reduce failed COD orders and gives teams more confidence before dispatch, which prevents fraudulent orders.
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Segmented Bulk Broadcast Campaigns
Reach your opted-in customers with personalized broadcast messages at scale — promotions, restock alerts, seasonal campaigns, or VIP offers, delivered directly into WhatsApp.
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Smart Re-engagement Flows
Identify customers who haven't purchased in 30, 60, or 90 days and trigger personalized re-engagement sequences based on their last order or purchase behavior.
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Multi-Agent Shared Inbox
Zoko's shared inbox lets your entire support and sales team collaborate on customer conversations, with smart routing that instantly assigns queries to the right agent.
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Post-Purchase Review & Ratings
After delivery, your assistant automatically reaches out on WhatsApp to request a product rating or review, on the channel where customers are most likely to respond.
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Direct Meta Partnership
Zoko is an Official Meta Business Partner, giving Shopify brands a trusted path to build on the official WhatsApp Business API. This helps brands work with a trusted platform partner while following official WhatsApp API and policy requirements.
WhatsApp-First by Design
Zoko is built for WhatsApp commerce, with features designed around Shopify selling, support, automation, and repeat revenue.
Bidirectional Shopify Sync
Zoko connects your Shopify store with WhatsApp so products, customer data, and order-related workflows stay in sync.
Transparent Pricing
Zoko charges exactly what Meta charges for conversations, no platform markup stacked on top of API fees. There are no per-seat penalties as your team grows.
Fast Guided Onboarding
Zoko's onboarding is guided by a team that's helped many brands get started. From API approval to first broadcast, most merchants go live the same day, with real human support at every step.
Create Your Account & Get Verified
Sign up for Zoko and connect your WhatsApp Business number. As an official Meta Business Partner, Zoko fast-tracks your API approval, and thus most brands can go live the same day.
Sync Your Catalog in Minutes
Connect your Shopify store to automatically sync products and catalogs. Customers can browse products, view details, ask questions, and add items to the cart, all inside WhatsApp.
Automate Your Entire Customer Journey
Use FlowHippo, Zoko's no-code automation builder, to design your messaging flows. Set up abandoned cart reminders, order confirmations, payment requests, review collection, and re-engagement sequences.
Go Live, Track Results & Optimize
Launch your first broadcast, activate your automations, and watch results flow into your analytics dashboard. Monitor open rates, revenue recovered, conversion rates, and agent performance.
Faqs
Testimonial Section
Animeal
“We needed an effective solution to convert these interactions into sales. Zoko's WhatsApp Catalog integration turned out to be our best decision.”
Vipul Patil
Purplle.com
“Zoko...integrates all chats and enables our agents to manage customer success operations efficiently,... The best part was that it took us less than a day to set it up.”
Anuradha Nagar
Dr. Ortho
"Our customers seem really happy with the new WhatsApp chat option. It’s so much easier for them to reach us ..... We’ve been able to respond to queries 40% faster, .."
Navjyoti Kaur
Ready to Meet Your Customers on WhatsApp
United States
3297 Mill Springs Circle Northeast
Buford
Georgia - 30519
India
A/4M, IG KHB COLONY, 5TH BLK, KORMANGALA,BANGALORE, Bengaluru (Bangalore) Urban, Karnataka, 560034
