Improve Customer Service with Omnichannel WhatsApp Integration
You'll be in good company.
Join the delighted Shopify merchants growing their businesses with the powerful suite of features from Zoko
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Key Features of Zoko’s WhatsApp Business API
Centralized Customer Conversations
Unify all customer interactions across WhatsApp, Facebook, Instagram, and web chat into a single platform. Zoko ensures seamless tracking, preventing lost conversations and improving response efficiency.
Multi-Agent Shared Inbox
Allow multiple agents to manage customer queries from one WhatsApp inbox. This eliminates communication silos, reduces response times, and ensures smooth collaboration across teams.
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Automated Responses with AI
Use AI-powered chatbots to automate routine queries, freeing up your team to handle complex requests. Create custom workflows to deliver round-the-clock support without manual intervention.
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Unified Messaging Experience
Enable customers to start a conversation on WhatsApp and seamlessly transition to other platforms, such as email. Zoko maintains conversation continuity, offering a consistent and personalized support experience.
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Customer Segmentation for Targeted Support
Segment customers by their behavior or purchase history to send tailored updates and promotions. Deliver highly relevant messages that engage customers and enhance service quality.
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In-Chat Payments and Order Tracking
Let customers make secure payments directly within WhatsApp. Offer order tracking in the same chat to reduce friction and enhance convenience, leading to higher conversions.
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Click-to-WhatsApp Ads Integration
Convert traffic from Facebook and Instagram ads directly into WhatsApp chats. This allows businesses to engage leads instantly at the peak of their interest, improving lead conversion rates.
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Real-Time Analytics for Performance Insights
Track every interaction through Zoko’s real-time analytics dashboard. Measure key metrics like response time, customer satisfaction, and sales performance to refine support strategies and drive better results.
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Enhanced Efficiency with Multi-Channel Support
Zoko centralizes all customer interactions, whether on WhatsApp, email, or social media, into one platform. This streamlines communication, boosts efficiency, and reduces resolution time.
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Scalable for Growing Teams
Zoko adapts to businesses of all sizes. It grows with your team, allowing you to seamlessly add agents and communication channels without compromising on service quality.
AI-Powered Automation for Seamless Support
Automate routine customer interactions with AI chatbots. Zoko’s automation handles FAQs and order updates, freeing agents to focus on complex, high-priority issues.
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Easy Integration with Shopify
Zoko integrates directly with Shopify, syncing product catalogs, managing orders, and enabling customer service through WhatsApp for a seamless shopping experience.
Proven ROI
Businesses using Zoko see up to 2330X ROI by improving customer interactions. The integration of WhatsApp with other channels drives engagement, resulting in higher conversions and customer retention.
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Step 1: Easy WhatsApp Business API Setup
Create your Zoko account and link your WhatsApp business number. Complete Meta’s verification to gain access to the WhatsApp Business API, allowing you to start using Zoko’s omnichannel integration.
Step 2: Integrate Your E-Commerce and Support Platforms
Connect your Shopify store and other customer service platforms to Zoko. Ensure that all customer data, orders, and support tickets are synchronized across channels.
Step 3: Automate Conversations and Set Up Workflows
Use Zoko’s no-code automation builder, FlowHippo, to create workflows for handling orders, responses, and support queries. Automate FAQs, lead capture, and abandoned-cart reminders to ensure timely engagement.
Step 4: Start Managing Customer Interactions from a Unified Inbox
Begin using the multi-agent shared inbox to handle all incoming customer queries across channels. Use real-time data insights to adjust your workflows and improve service quality.
Faqs
Testimonial Section
Animeal
“We needed an effective solution to convert these interactions into sales. Zoko's WhatsApp Catalog integration turned out to be our best decision.”
Vipul Patil
Purplle.com
“Zoko...integrates all chats and enables our agents to manage customer success operations efficiently,... The best part was that it took us less than a day to set it up.”
Anuradha Nagar
Dr. Ortho
"Our customers seem really happy with the new WhatsApp chat option. It’s so much easier for them to reach us ..... We’ve been able to respond to queries 40% faster, .."
Navjyoti Kaur
10X Your Growth with Omnichannel WhatsApp Integration
United States
3297 Mill Springs Circle Northeast
Buford
Georgia - 30519
India
A/4M, IG KHB COLONY, 5TH BLK, KORMANGALA,BANGALORE, Bengaluru (Bangalore) Urban, Karnataka, 560034
