Transform WhatsApp into Your Most Powerful Sales Channel
You'll be in good company.
Join the delighted Shopify merchants growing their businesses with the powerful suite of features from Zoko
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Why Choose Zoko's WhatsApp Team Inbox?
Accelerate SalesS
Sync your Shopify catalog for in-chat shopping, automate order updates, recover abandoned carts, send personalized recommendations, and accept payments via Razorpay & MagicPay.
Enhance Team Collaboration
Assign chats, use private notes, track performance with real-time analytics, route chats with Priority Rules, and access Zoko on desktop or mobile.
Elevate Customer Experience
Automate responses, retain chat history, integrate chatbots for 24/7 help, collect reviews via WhatsApp, and ensure data privacy and WhatsApp guidelines compliance.
Streamline Marketing Efforts
Send targeted broadcasts & bulk messages, schedule campaigns, track performance with real-time analytics, and use Zoko as a CRM for cohesive strategies.
Simplify Operations
Consolidate communications in a single dashboard, automate tasks with FlowHippo flows, and customize workflows using a visual builder. Scale effortlessly as you grow.
Communicate Globally with Multilingual Support
Seamlessly integrated with WhatsApp, Zoko uses ChatGPT to deliver instant, personalized conversations in customers’ native languages, breaking barriers and boosting your global engagement.
Personalized Customer Journeys
Create tailored interactions by segmenting your customers based on their behavior and purchase history. Zoko helps you increase your reach & loyalty through WhatsApp.
Optimize WhatsApp Message Template Management
Easily create, submit, and monitor your WhatsApp message templates within Zoko. Stay compliant with WhatsApp’s approval process to engage customers beyond the 24-hour window and boost your communication effectiveness.
Multi-Agent Inbox
Create unlimited agents to manage multiple conversations at once. Ensure consistent communication, smooth handovers, and transparent chat assignments. Track activity logs to enhance accountability.
Automated Workflows
Design custom flows for different customer journeys and set triggers based on actions. Send timely notifications and reminders, reduce manual tasks, and optimize processes with performance insights.
Sales Tracking
Monitor click-through and conversion rates, plus customer acquisition costs. Focus on popular products and successful campaigns, create targeted campaigns, and track sales progress with detailed reports.
Advanced Analytics
Analyze customer engagement, agent response times, and resolution rates. Measure customer satisfaction with feedback scores and identify service improvement areas. Use insights to drive growth.
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Sign Up and Connect Your WhatsApp Business Account
Create your Zoko account and integrate your WhatsApp Business API number with the platform.
Set Up Your Team and Assign Roles
Invite team members, define roles and permissions to ensure smooth collaboration. Assign responsibilities for sales, support, or marketing.
Integrate with Shopify (Optional)
Sync your Shopify store to manage product catalogs and orders through WhatsApp. Boost your e-commerce sales directly from the messaging platform.
Automate Workflows and Customize Settings
Set up automation rules, quick replies, and routing options to enhance your workflows. Tailor responses to customer needs using FlowHippo for customization.
Faqs
Testimonial Section
Animeal
“We needed an effective solution to convert these interactions into sales. Zoko's WhatsApp Catalog integration turned out to be our best decision.”
Vipul Patil
Purplle.com
“Zoko...integrates all chats and enables our agents to manage customer success operations efficiently,... The best part was that it took us less than a day to set it up.”
Anuradha Nagar
Dr. Ortho
"Our customers seem really happy with the new WhatsApp chat option. It’s so much easier for them to reach us ..... We’ve been able to respond to queries 40% faster, .."
Navjyoti Kaur
3297 Mill Springs Circle Northeast
Buford
Georgia - 30519
India
A/4M, IG KHB COLONY, 5TH BLK, KORMANGALA,BANGALORE, Bengaluru (Bangalore) Urban, Karnataka, 560034
