Question 1

What are conversations?

Answer

Conversations are 24-hour increments, or "sessions", that start whenever the first message from a business is delivered. The first message can be initiated by the business or a business reply within 24 hours of a user message. A user is defined as the person or entity with whom the business is messaging.

Question 2

What are Steps?

Answer

Each action in your flow = 1 step
‍
Simple flow example (3 steps):
- Receive order
- Add Shopify tag
- Send message

Steps are counted each time your flow runs. Every component you drag from our toolbox = 1 step when used. Every account gets 500K free steps in a month.

Question 3

Do unused steps carry over to the next month?

Answer

No. Unused steps will not carry over.

Question 4

If I run a flow only for 1 day, will I be charged for only 1 day?

Answer

Yes. We calculate a daily rate for a flow and you pay only for the days that the flow was actually published/used.

Question 5

What happens if i exceed the fair use policy limits of a Zoko plan?

Answer

Your messages and flows will continue to work. But, if you exceed the Fair Use Limits, you will charged excess charges according to the rates set forth in the Fair Use Limits and associated charges of the pricing page.

Question 6

Are all charges prepaid on Zoko?

Answer

Yes. You pay first and use later. You will be charged your Monthly Susbcription fees on the first day of your billing period. You may then need to recharge your account with prepaid credits in order to have any Conversations.

Question 7

How long are your contracts? Can I change plans?

Answer

You can choose to pay by month or by year. You can start/stop or make changes to your plan at any time.

Question 8

How do upgrades and downgrades work?

Answer

You can upgrade and downgrade plans, right inside Zoko. Upgrades are effective immediately. Downgrades are effective from the next billing period.

Question 9

What discounts are available?

Answer

We offer a discounted price for brands that have annual committed messaging volumes of 250K conversations or more per month. Please contact us for more information.

Question 10

What is an Agent?

Answer

Once you sign up for a Zoko account, you become the first Agent. You can then add your team members as Agents by inviting them, using their email IDs. Let’s say you have added 100 agents. Your brand can now have 100s of parallel conversations with customers on a single WhatsApp number.

Question 11

What if I want more than 30 agents?

Answer

If you want more than 30 agents, you will need to opt for an enterprise plans. Please contact us for further details.

Question 12

Does Zoko give me a number or may I set up my own number as my Official WhatsApp number?

Answer

Bring your own number. You can give us any valid number (from any country) and we can set it up as your Official WhatsApp API number. We will send a One Time Password (OTP) to verify that you own the number. Remember that once you set up a number on the Official WhatsApp API, you cannot downgrade to a WhatsApp Business Account or regular WhatsApp Account.

Question 13

What if I want to re-use a number? I already have a WhatsApp number to talk to my customers.

Answer

Yes you can re-use a number but you’d need to delete your existing WhatsApp account before we activate it as your Official WhatsApp API number.

Question 14

Once my number is activated, can I reinstall WhatsApp on my phone?

Answer

No. That would be like trying to install WhatsApp on 2 numbers. Once a number is setup on the API, it cannot be used on a phone.

Question 15

Should I keep my phone always ON, to use Zoko?

Answer

No. You will only need the phone to receive the activation OTP. Once you are verified, we don’t need the phone anymore for WhatsApp. You can continue to use it for making regular phone calls, receiving SMS text messages etc. But you can’t use WhatsApp on that phone with that number, again. You will need to use WhatsApp via the Zoko dashboard or the Official WhatsApp API.

Flexible pricing plans

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Common Questions

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