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How to Set up Welcome Message Flow

Learn Step by Step to enable the welcome message flow.

A welcome message is shown to the customer when they message the store for the first time, or 14 days after the previous time. You must set up your business hours first as the welcome message flow works based on the business hours.

To enable welcome flow:

1. Go to Flows on the top bar.

flows tab

2. Click on New Workflow.

new workflow button

3. Select the Welcome Message flow.

welcome message page

4. Click on Edit Flow.

edit flow tab

5. You can see the trigger point here.

flows trigger points

6. You can set a time delay to trigger the welcome message from here.

time delay for trigger

7. Click on the Message bar to modify the welcome message as per your requirement.

modify welcome message

8. Click on Save & Close.

save flows

9. Next, go back to the overview and click on Enable Flow.

enable flows button

That’s it! The welcome message has been enabled.

Read our article to know more about Setting up the business hours.

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