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How to Directly Close Chats from Queue

Learn how to directly close chats

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Sometimes, your chats might not need a response. Hence the queue lets you preview the chat and then directly close it from the queue instead of assigning it to an agent and then closing it.

To do this:

1. Go to Queue Screen on the top.

Queue Screen

2. Click on the Check box to preview the chat.

Check box

3. You can also select multiple chats by clicking on the shift or control key and then clicking on multiple chats.

 select multiple chats
Pressing shift and selecting chats will select all chats between them whereas
select chat
Pressing control and selecting chats will select the specific chats that you click.

4. You can also click on the top check box to select all the chats that you want to close.

 top check box

5. Lastly, once you select the chat that you wish to close, click on the close button and the selected chats will be directly closed.


Keywords: Closing chat, Multiple closing chats

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