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Customising the Upsell Flow

The last step in this flow is to customise the message that needs to go with this product. To do this, click on the message element like this. 

1. You can modify the time delay before the next step by clicking on the clock icon here and setting a time of your choice.

modify the time delay

2. You can change the image in the default template by clicking on Fill templates, removing the default image and adding an image of your choice. A good idea would be to have the image of the product you are trying to upsell.

change the image

3. You can replace the default message with any of your approved templates of the same message type. Once you select the template, you will have to fill in the variables. Refer to our articles How to create a template to learn more about creating templates.

default message

The most important thing here is to ensure that the Buy Now button takes your user to to the checkout page of the product you are upselling. To this this:

1. Click on Fill Template.

Upsell Flow Fill Template

2. Click on Advanced Options.

Upsell Flow advanced options

3. Paste the link the of the checkout page of the item you are upselling here. 

checkout page link

To get this checkout page link from your Shopify store:

1. Log in to your shopify account and Go to the Products on the left.

Products shopify account

2. Click on the Product you are upselling.

upselling product

3. Click on View (This will redirect you to the product page on your website).

view product

4. Click on Buy Now.

buy now

This highlighted link is the one you should use to ensure your user is taken directly to the checkout page.

Once you are done editing the flow,

1. Click on Save Draft to save the changes. 

Save Draft

2. Close the Flow editor from here.

Close the Flow editor

3. Go to Drafts and click on the flow you just saved. 


4. Click on Enable and your customised flow is enabled. 

Enable and your customised flow

5. You can also rename the flow from here. This is especially helpful to differentiate between different versions of the same flow.

rename the flow

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