Exploring:
Flows
Tap here to view all topics

Customising the Abandoned Cart Flow

You can also customise various elements of this flow from the Edit Flow section:

1. All time delays can be changed by clicking on the clock icon and setting a time of your choice.

delays can be changed

2. You can replace the image in the default templates by deleting the default image in the template and replacing it with a new one.

replace the image in the default templates

3. You can completely replace the template messages in all steps with any of your own approved templates of the same type by clicking on the template and then selecting one of the available templates from the list. Once you select the template, you will have to fill in the variables. Refer to our article How to create a template to learn more about creating templates.

replace the template messages

Once you are done editing the flow,

1. Click on Save Draft to save the changes.

abandoned flow cart - Save Draft to save the changes

2. Close the Flow editor from here.

abandoned flow cart - Close the Flow editor from here

3. Go to Drafts and click on the flow you just saved.

Go to Drafts and click on the flow you just saved

4. Click on Enable and your customised flow is enabled.

Click on Enable and your customised flow is enabled

5. You can also rename the flow from here. This is especially helpful to differentiate between different versions of the same flow.

rename the flow from here

Email icon

Still need help?

Could not find what you are looking for? Reach out to us and we will do our best to help you.
Contact support