Assigning Chat to an Agent or Team

All unassigned chats will appear in the Queue. 

1. First, click on Queue on the top bar.

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2. Next, click on the check box to select the chat you want to assign.

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3. Click on the assign button and select the agent you want to assign the chat to.

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4. Similarly, you can also assign a chat to a team and any agent added to this team can then respond.

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5. You can also select multiple chats by clicking on the shift or control key and then clicking on multiple chats.

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6. You can also select all chats like this and assign them to an agent/team in one shot.

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Keywords: Unassigned chat, Assigned chat, Assigned team

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