Assigning Chat to an Agent or Team
All unassigned chats will appear in the Queue.
1. First, click on Queue on the top bar.
2. Next, click on the check box to select the chat you want to assign.
3. Click on the assign button and select the agent you want to assign the chat to.
4. Similarly, you can also assign a chat to a team and any agent added to this team can then respond.
5. You can also select multiple chats by clicking on the shift or control key and then clicking on multiple chats.
6. You can also select all chats like this and assign them to an agent/team in one shot.
Keywords: Unassigned chat, Assigned chat, Assigned team